Should I be able to ping a VM SuperHub in Modem only Mode

[wam7]

I've been on the phone to a VM Level 2 Tech and he informed me that I wouldn't be able to ping the IP address of a Super Hub in modem only mode (when plugged directly into a PC not via a router)

Can someone with more knowledge than I either test this or enlighten me if this is the case.

I'm using a Asus AC68U with Merlin software and the router firewall has been disabled but I'm still unable to ping my WAN ipaddress.

Cheers

 

[wam7]

It's in modem only mode and therefore it's not a 'hop', so there's nothing to ping.

Not being able to ping your WAN IP is a different issue though, that would be down to whatever the modem is plugged into not responding to ping.

So if the modem (SuperHub 3 in modem only mode) is connected directly to the PC, and the firewall is disabled on the PC then it should respond to pings?

 

[wam7]

Thanks but that I know. I'm just trying to find out when I can't get ICMP working. This was working perfectly fine before the Super Hub 3 updated itself on Saturday.

I just need it to respond to an external ping. It works fine if I put it in router mode and disable the built in firewall, though the ipaddress does change from the one in modern only mode.