Should I be able to ping a VM SuperHub in Modem only Mode

wam7 · 25 Jul 2016 at 21:16

I've been on the phone to a VM Level 2 Tech and he informed me that I wouldn't be able to ping the IP address of a Super Hub in modem only mode (when plugged directly into a PC not via a router)

Can someone with more knowledge than I either test this or enlighten me if this is the case.

I'm using a Asus AC68U with Merlin software and the router firewall has been disabled but I'm still unable to ping my WAN ipaddress.

Cheers

Caged · 25 Jul 2016 at 21:27

It's in modem only mode and therefore it's not a 'hop', so there's nothing to ping.

Not being able to ping your WAN IP is a different issue though, that would be down to whatever the modem is plugged into not responding to ping.

paradigm · 25 Jul 2016 at 21:29

Hmm, I thought you could always reach your modem using 192.168.100.1, but that might have only been for the older versions.

wam7 · 25 Jul 2016 at 21:32

Caged said:
It's in modem only mode and therefore it's not a 'hop', so there's nothing to ping.

Not being able to ping your WAN IP is a different issue though, that would be down to whatever the modem is plugged into not responding to ping.

So if the modem (SuperHub 3 in modem only mode) is connected directly to the PC, and the firewall is disabled on the PC then it should respond to pings?

paradigm · 25 Jul 2016 at 22:05

Like I said above, regardless of your network config or even your WAN IP, there is a management VLAN in your superhub, which I belive is on 192.168.100.1.

Also works as the web management page even in modem mode, so you can view line stats or change back to routed mode.

wam7 · 25 Jul 2016 at 22:32

Thanks but that I know. I'm just trying to find out when I can't get ICMP working. This was working perfectly fine before the Super Hub 3 updated itself on Saturday.

I just need it to respond to an external ping. It works fine if I put it in router mode and disable the built in firewall, though the ipaddress does change from the one in modern only mode.

Caged · 25 Jul 2016 at 23:56

Run Wireshark on your PC, see if the ping packet is making it through the modem.

It shouldn't be messing with anything but who knows.