Should I own up to Dell?

iMacMart

iMacMart

iMacMart

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Hi Guys

I have a fault call to XPS support to swap out my grainy/dark monitor. All booked for next Monday but the guy call and said the monitor they were bringing out was a WSXGA+ and I said yes fine, at work and busy so wasn't listening too hard but now I realised that I have a 1440 x 900 not a 1680 x 1050 :eek:

Do I call them back and correct it or keep silent?

My work 15.4 is 1680 x 1050 and I like that resolution...
 
Leave it, just claim ignorance. If the technician notices they're different and asks, just say you didn't know there were different resolutions or whatever.
 
Do you want to be running the 1680x1050 res through the 8600GT?
I'd call them and change back, not because of the mistake though, just because I wouldn't like the gaming hit. :eek:

It's not entirely your mistake surely? If that's the panel the guy said they'd send then who are you to argue? :D
 
I don't know about Dells but on other laptops if you put in a screen with a different resolution to the original it won't work without some update either through software or jumper setting, as the mainboard is configured to output at a set resolution. So the repair person will notice the difference, plus it will be a different part number also.
 
They are sending a panel out based on what he told them of the faulty panel. The guy on the other end of the phone wouldnt have just said "hmm, today I think I will send a 1680 x 1050 replacement"
 
He said he couldn't see on the system (service tag) what panel I had in there now?

He blurted out what they were sending and I said yes, straight after I checked wiki and then realised that it was wrong...

This has been going on for a few weeks now, for gaming I would turn the res down if it was that much of a performance hit, desktop space would be nice though...

I may just wait for the engineer to arrive and see what pan's out, I hope it's a LG panel though.....
 
tweakinfreak said:
I may just wait for the engineer to arrive and see what pan's out, I hope it's a LG panel though.....
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As I said, claim ignorance if you're asked why they're different. As a customer, I can't see why they would expect you to know everything about your system.

If he realises it's different, or if he installs it and there's no way to make it work on your current system, just say "Oh, didn't realise there were different types". Simple. Either you get a 1680x1050 display out of it, or you might have to wait a bit longer for the right one.

Emlyn_Dewar said:
Do you want to be running the 1680x1050 res through the 8600GT?
I'd call them and change back, not because of the mistake though, just because I wouldn't like the gaming hit. :eek:
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He's not forced to run games at 1680x1050 though, so it makes no difference.
 
TheVoice said:
As I said, claim ignorance if you're asked why they're different. As a customer, I can't see why they would expect you to know everything about your system.

If he realises it's different, or if he installs it and there's no way to make it work on your current system, just say "Oh, didn't realise there were different types". Simple. Either you get a 1680x1050 display out of it, or you might have to wait a bit longer for the right one.



He's not forced to run games at 1680x1050 though, so it makes no difference.
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I thought the same!

Will wait and see what the engineer says, if he won't complete the job then fair enough, if he is happy to do the job then I'm happy to let him crack on :)
 
how many people who order from dell know enough for it not to just be a casual mistake?

go for it i say
 
To be honest, Dell should have known. Ford know, for example, the exact name of paint on our Focus, just from the reg.number. From the serial number (which I assume you had to submit at some point ) they really should have known the exact spec. If you get a free upgrade from Dell not knowing its arse from its elbow - make him a cup of tea, smile, and enjoy.

Doug
 
dellison said:
To be honest, Dell should have known. Ford know, for example, the exact name of paint on our Focus, just from the reg.number. From the serial number (which I assume you had to submit at some point ) they really should have known the exact spec. If you get a free upgrade from Dell not knowing its arse from its elbow - make him a cup of tea, smile, and enjoy.

Doug
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I plan to :D

As I said I will wait on the arrival of the engineer and see what he has to say about it..

Just dug out my Order Acknowledgement and the full correct spec is listed there, oh well their loss is my gain me thinks... :)
 
teaboy5 said:
The engineer will say dam all. He will come in and fit it and leave, he wont be to worried if its different screen.
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My place of work is 2 miles from where I live, I will make sure I'm here making the worlds best tea when he arrives :D

I'm preying he has an LG screen... will check the part number before he installs....lol

TBH as long as its a 1680 x 1050 he can crack on as my youngest (4 stone) stood on top of the laptop this week whilst the lid was down as I feel asleep in the living room thinking they were at play school but woke to find him bouncing on it and laughing... now both left and right edges are dark all the time.....damn kids....lol..

I should know better.... :P
 
dell are very commited to providing excellent customer service these days after the "dell-suck" shambles of the early 2000's.

from what i've been told, this sort of "free upgrade with replacement" is not all that uncommon. i suppose dell do it to apologise for the inconvenience.
Don't feel guilty. you paid dell a large sum of money for your computer, and an additional sum for Dell's support. this totally balances the ever-so-slightly increased cost of the better panel :)
 
Hi there

Well the engineer arrived yesterday and exchange the 1440 x 900 for a 1680 x 1050 Samsung SEC3300 (I think maybe wrong) but it's loads better. Nice and bright and sharp, bit of back light bleed on the bottom but other than that I'm loving the extra desktop space!

Thanks
 
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