Should I return my 2407WFD?

pjo123

pjo123

pjo123

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Joined
30 May 2007
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96
Purchased my Dell 2407WFD in June 2007 and it has a 4 year warranty on it.

The power button has broken, it gets stuck in (not dirt) and you can rotate it 360 degrees. Sometimes it works fine, other times, if it has rotated a bit, I have to use a bit of blutack to turn it back to it's correct position, else I press it and it stays in.

The obvious thing to do is return it. However, apart from that, the monitor is perfect, no dead pixels whatsoever. I'm worried that if I return it, I might get one with a dead pixel back.

Do any other owners of this monitor suffer from any dead pixels, if not I might risk returning it.

Thanks

Phil
 
Thanks.

Just phoned them and they said they would replace it with a refurbished one on Wednesday.

I mentioned that mine doesn't have any dead pixels and they said that there's an industry standard where a few dead pixels are acceptable as long as they're not in a clump, but that a refurbished one would have been thoroughly tested and is unlikely to have any.

If it does, then it's going back ;)
 
Thanks. Maybe it depends on the monitor, cheaper ones don't have the policy and he's getting confused?

Anyway I suspect it will be fine, if not, I'll keep returning it until they get sick of me and check one before they send it out ;)
 
Thanks. I just did a quick google on "2407wfp replacement" and it appears a lot of people are having exactly the same problem.
 
After reading the Dell forum, a lot of people are complaining about having a perfectly working monitor (no dead pixels/banding etc), having the power button problem, and getting in a cycle of getting refurbished after refurbished back and never seem to be getting one as good as their original.

I think I'll phone them up first thing and cancel my replacement. Very happy with the picture quality and no dead pixels. Someone said that a tiny piece of clear tape over the power button with it rotated to it's correct position fixes the problem, think I'll give that a try.
 
I received my monitor about 15 mins ago. There's 1 dead pixel about 4" down and 2" in from the right hand side.

Will see how badly I notice it over the next few weeks before I decide whether it's going back or not.
 
Being replaced tomorrow.

Cant fault Dells tech support guys, really really helpful.

Had it been a dead pixel, I possibly could have lived with it, but it wasn't, it was a scratch on the outside of the screen. While very small, it makes it look like there's a dead pixel, but because it's on the outside, and there's a gap between that and the screen, it makes it much more noticeable as when you move your head around, you effectively can see under the scratch so the dead pixel is constantly moving around.
 
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