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Should I RMA to OCUK or EVGA?

RedMogg

RedMogg

RedMogg

Soldato
Joined
1 Nov 2011
Posts
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Portsmouth
EVGA 2080Ti XC Ultra, purchased in March - my system has had an intermittent noise where it sounds like a cable catching on a fan - I'd always assumed it was the one I'd installed in the back of the Besta media unit I keep my case in - it would usually disappear after the startup sequence was complete.

Recently, the noise has been getting worse and not disappearing, so I pulled the case out to find out what's going on (spinal injury/wheelchair means I'd put this off for longer than j probably should).

Managed to track the noise down to one of the fans on my GPU. It appears to be the power cable for the fan not sitting properly in the little channel, so the fan blades catch it (specifically the heat shrink).

See video and pictures here:
Noise: http://imgur.com/a/zPMfGo5
Pics: http://imgur.com/a/8l7HkDT

I'm not confident enough to take the cooler off the card to see if I can fix it, as I don't want to make it worse or risk invalidating the warranty (I've registered it with EVGA and paid for the extended 10 year warranty).

Is it something OCUK can sort, or do I need to RMA it with EVGA directly?
 
On that first picture it looks like the fan has cut through a cable or is that a trick of the camera? If the cable is ok then you could maybe fix it yourself without taking the cooler off by poking the cable and that strap/tape thing out of the way rather than going through the hassle of a RMA.
 
Looks to me like the cable has been tangled a bit on install resulting in it catching.

Good on ocuk though. If you’re not confident in taking the card apart then I don’t blame you. Not worth the risk if ocuk will fix for free under rma.
 
pastymuncher said:
On that first picture it looks like the fan has cut through a cable or is that a trick of the camera? If the cable is ok then you could maybe fix it yourself without taking the cooler off by poking the cable and that strap/tape thing out of the way rather than going through the hassle of a RMA.
Click to expand...

I think it's where the cable is twisted over on itself - but I saw that and thought the same.

The card runs brilliantly - just prefer it without the noise. Hopefully get resolved quickly.
 
tyler_jrb said:
Looks to me like the cable has been tangled a bit on install resulting in it catching.

Good on ocuk though. If you’re not confident in taking the card apart then I don’t blame you. Not worth the risk if ocuk will fix for free under rma.
Click to expand...

Exactly my thoughts. I've learned from experience (cars/kids shoes/tech/holidays) to pay the extra for quality aftercare and decent warranties - "Buy Cheap, Buy Twice/Thrice/too many bloody times" soon becomes more hassle than the usually small amount you're initially saving...
 
I thought with my EVGA it's straight to them?

Which I'm glad about as got it from a spam-like place with dodgy reviews re:aftercare.
 
3t3P said:
I thought with my EVGA it's straight to them?

Which I'm glad about as got it from a spam-like place with dodgy reviews re:aftercare.
Click to expand...

Apparently I have the choice of returning to OCUK, or dealing direct...
Dealing direct gives me the "benefit" of an advanced RMA, but since we're not in the center of the universe that is 'murica, I have to literally buy another £1500 card, whilst they wait to see if mine is a dud.

And since OCUK emailed me a DPD shipping label within 10 minutes of responding to my post this morning, and as yet, my Support Ticket with EVGA hasn't even had an auto-generated email acknowledgement, I think I know where I'll be sending the carefully bubble-wrapped card tomorrow ;)

I'd rather go a few extra days without a computer, than risk explaining to the wife why I've had to cut her Amex up...:p
 
Do EVGA have a returns centre anywhere in the UK?

I’ve never had to use it but I’m a big fan of their warranty covering the secondhand market.

Wish more brands would do the same.
 
I bought an evga purely because I could use them straight away for problems, then some evasive manipulative online pc components site. They all seem to have horror stories nowadays. One even charges extra for what is your basic UK shopping rights!
 
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