Should OCuk be selling ballistix they know to be faulty??

DrMekon

DrMekon

DrMekon

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15 Dec 2005
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597
Just curious to know if its ethical to sell stuff that you know or suspect to be faulty??

Surely the memory is not "fit for the purpose" for which it is intended, and you would be entitled to a full refund, and not just a replacement? Why would you want to receive replacements, which are just as likely to be fault???

Judging by the posts on this forum, and everywhere else for that matter... it is quite clear there is a fault with these kits, yet they continue to be sold???

Do OCuk provide the replacement service withint he first 12 months, as it is almost like they are selling them off cheap to get rid of them, make their money... and tell everyone to RMA to Crucial.

When I emailed to ask how many were being returned, they wouldnt tell me exactly, other than there was a high return rate. Why not tell me, if there wasnt a very high return rate - are they hiding something???

It seems even Crucail no logner has them on their site, and say they are chosing to turn their production to the more popular 512mb and DDR2, which I think is just a rather lame excuse!!
 
You have to remember that OcUK paid for the inventory they have so if they stop selling the sticks they lose a lot of money if Crucial will not refund OcUK for the sticks.
 
But surely thats for them to take up with Crucial, and not to pass on defective goods to the consumer.. selling goods that are know to be faulty, without disclosure.. hmmm im sure thats in breach of some consumer law....
 
Well when i got mine they were fine but i can see some errors coming through been running for about a month at the stated volts (2.8)
 
DrMekon said:
But surely thats for them to take up with Crucial, and not to pass on defective goods to the consumer.. selling goods that are know to be faulty, without disclosure.. hmmm im sure thats in breach of some consumer law....
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I doubt they are all faulty, remember that the chance of someone posting about their experience is much bigger if they have a problem than when they have working memory (I hope that is understandable)
 
They are arent thet..?? Ive read in some posts that people are on their third replacements...!! Now if that doesnt start ringin some alarm bells somewhere, I dont what will!!!

Anyway rant over.. dont mean to rock the boat... and after all this, im still very tempted to order a pair, afterall I can either get faulty ones replaced, exchanged or get a refund.. so Im not loosin out really... but they do have some great reviews, although reviewers probably only test for a short period of time...

Dutchguy.. thats a very fair point!!! I know people usually use forums to moan about things!!! lol... like me!!!!!!!
 
DrMekon said:
They are arent thet..?? Ive read in some posts that people are on their third replacements...!! Now if that doesnt start ringin some alarm bells somewhere, I dont what will!!!
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Hehe,

I believe that was *one* person (not *some* people) who was on their third replacement kit :p

No doubt there has been some problems with the 2GB (2x1GB) PC4000 kits, but this is quite something as CRUCIAL has a solid brand name built up on producing *stable* products.

I myself had a 1GB Kit (2x512) of Ballistix PC3200 go flakey after 18 months, but I got them RMA'ed swiftly and now the replacement kits turns out to be quite uber (best I had personally!).

It was a little inconvenient having to send my kit back but luckily I have a few machines running with a load of spare memory so not so bad really. If you have just the one machine and no spare ram then its a bit of a showstopper.

The set of memory I had before the Ballistix were OCZ PC3200 Platinum (Ol BH-6) and they went bad in the first week I had them, had to RMA back to California USA :(
 
i'm on my third set now too after the last set failing after a month.

does that make *two* people.

crucial didn't even interogate me this time as to using memtest to verify etc, etc so i'm pretty sure they think there are a large number of faulty items and are simply waiting for them to fail.

perhaps someone should set up a poll to find out how many people have had how many sets.
 
It's disingenuous to suggest that OCuK *know* that the RAM is faulty as they obviously can't test all the stock they have for faults, for the many months it would take to verify that. Obviously a lot of this RAM has been found to be disasterously faulty and incredibly frustrating for people who are going from RMA to RMA time and again. At the same time there are many people who haven't had an issue from day one with their sticks.

As long as consumers want the option to buy it there is no reason why a retailer is duty bound to remove stock because some of it turned out to be bad. I bought Ballistix knowing full well what the risks are and i'd do it again considering what the results have been :D

It will be interesting to see what the next few months bring. The failing modules have all been from the 5x.xx batch so far, (all modules from 2005), and the sticks i bought recently from OcUK are 6x.xx. Hopefully this means the new batch will have dealt with the problems that exist with the RAM, but more likely means the print head used on the modules has been changed from a '5' to a '6' :rolleyes:
 
If this is true;

These dual channel kits have been pre-tested by ourselves with authorisation from Crucial to do so which means only OcUK can offer you Crucial pre-tested dual channel memory kits for double the bandwidth/performance.

That changes things does it not?
 
kimandsally said:
If this is true;

These dual channel kits have been pre-tested by ourselves with authorisation from Crucial to do so which means only OcUK can offer you Crucial pre-tested dual channel memory kits for double the bandwidth/performance.

That changes things does it not?
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i purchased my 2gb Ballistics kit from OCUK and it lasted less than 3 months at 500mhz 2.8v.

i believe u can get the stock in test it to be fine but the problem with this memory is it has high fail righ after a short time at stock vaults.
 
Also, maybe the sticks pass a quick test but develop faults very soon when in use, they can't test each stick for a couple of days :confused:

My experience with Crucial's RMA is a good one, it took one call, no questions about testing and what I done with them, I was given a RMA number almost straight away, sent the faulty goods to Crucial and within a day they sent the replacements.

I had one dead stick, sent back both and got two new ones even though I bought the stick separately, not in a dual channel kit and they are 512mb sticks so not one of the failing 2gb kits.
 
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