Silly Clients

One of the most impressive ones I've ever had was when a client was emailing me a .jpg of their proposed website design. They accidentally emailed me the wrong file, in which I then get an email saying they have sent the wrong file and if I can give it back to them...

I emailed them back saying do you want me to email the image back to you on the hopes they would realize files don't work like that, to only get a reply "yes please".

I just left them to it after emailing the same image back, it saved me having to explain it.
 
Caged said:
Yes let's all manage double the amount of mobile data subscriptions and severely limit the range of devices we have to choose from instead of just tethering a phone.
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Tethering or built in...

You do realise that the way business contracts work mean you don't need a separate subscription for each device right?
 
Confused said:
I get almost the same from one of our customers all the time. Print screen, print, scan, and then embedded into a Word document.
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I've even been on the phone talking with a client and guiding him through how to take a screenshot and get it into paint and how to save it..

Lets just say I didn't expect to get a letter with a printed A4 sheet of paper with the screenshot on it. I was expecting him to know how to email.
 
Our recruitment department create ID badges for our flexible workers and because the ID photos are so... small... they scan them in, print them out A4, rescan them and then print them onto an ID badge with the photo being the same size that they originally scanned in the first place that was "too small". They swear blind it improves the quality when printed onto the ID badge.

*shakes head in disbelief*
 
I work in IT. Sometimes it's not so much a case of "IT don't make mistakes", more a case of "IT caused an issue, and luckily had the powers to fix the issue before anyone noticed".
 
I often provide support to some of our claims handlers, so I once asked a lady to send me a screenshot of the error message. An hour or so later she calls back asking how do it, to which I reply she needs to press the Print Screen button and then paste it into an email. Thinking that was it and that I would get an email from her, I waited. I got another call a little while later with her ranting at me about how she was not going to print off the image and post it to me because it would take ages and she needed it solved now. I thought I would be helpful, but that was the final straw so I asked her to go to her team leader.

In my company we also have to log some issues with IT so that the issue can be recorded and escalated. I am helping test our XenDesktop system and had determined with the development and testing teams that the issue was with the firewall rules. Once the ticket was logged with all the necessary information I kept getting calls from the IT teams asking for the IP address of my Wyse terminal, and every time I refused to give it to them stating that they did not need it and that the ticket should be passed to the networks team. This went on for 2 weeks before I lost my patience and demanded that they either assign the ticket as it is or that I want their managers details so I can explain how they have broken all the SLAs we have by not following my instructions. Got resolved fairly quickly after that.
 
Work in the NHS. You will never get used to the sheer incompetence or unwillingness to do things properly of your colleagues while being squeezed even tighter by the government after they steal money set aside for a project.

The service desk I have to interact with don't have SLA, they have So Long Assigned the User Retired. Its not unusual for them to take a call, take themselves offline for three hours and then sit on it for a few days before assigning it.

Due to cutbacks, its apparently fine to install Windows 7 onto 5 year old laptops with a max of 2Gb Ram. Same with the desktops.

I had an e-mail forwarded from a colleague that was from a consultant saying "how dare I upgrade his computer against his will". It was pointed out that he doesn't even have an office and that the computer in question was a hotdesk. Moreover, the consultant hadn't bothered typing a new e-mail to complain, but had replied to an e-mail he had sent in 2011.

On the whole though, my users are great. Its the inept diservice desk which cause headaches and the been there longer than 20 years colleagues who think its acceptable to get to 4pm and down tools because they finish at 430.
 
When your customer is supposed to be technical, and they can't tell the difference between a dfs share and folder that may or may not be shared on a server...
 
Just had this.....


Her: I had an absolute nightmare yesterday because I took a machine off the domain and didn’t know the local admin password for the machine.
Me: Yeah it’s always advisable to reset the local admin password before you take the machine off the domain if you are not sure about the password.
Her: Yes but nobody told ME that
Me: I’m pretty sure I overheard Chris telling you that exact thing last week.
Her: Yes, but I need to be told things multiple times before they will sink in.
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mejinks said:
W
On the whole though, my users are great. Its the inept diservice desk which cause headaches and the been there longer than 20 years colleagues who think its acceptable to get to 4pm and down tools because they finish at 430.
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Sounds very cushy compared to my job, i bet they're paid pennys through. If i got there i probably do more work in one day then the entire team in one week and still have time to watch my TV shows on the side.
 
At the moment in our place we're doing a Windows 7 rollout.

What happens is the rollout team check when a user is off and does the migration the night before they have a day off. They do it like this as their cover only supports the next day (when the user is off). Que them coming in the day after and everything not working, meaning we have to run up and help them for 2 hours instead of the migration team.

Luckily some high ups have complained :D
 
I'm at the point where I feel sorry for anyone who has to use a computer where the OS isn't running off an SSD. I'd probably violently destroy a 6 year old POS with a worn out 5200RPM hard drive in if I were forced to use it.
 
This thread has become a bit of a problem for me since the name change...

For some reason I keep misreading the word clients. The L and I merge with the E and well...you get the idea!
 
Dimple said:
We've got to have Win7 put on our NHS Dells that can only just about cope with XP.
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D620s and 745s? Welcome to my world.

To make me even more depressed, the head of payroll has complained that after upgrading 3 staff from ok computers to the latest Dell with 8gb of RAM, her entire department can't work because the computers are slower, they can't get into the internet and there is a "Clinical Risk" that nobody in the NHS will get paid if its not immediately sorted out. Having copied this into her entire team, I replied and asked who was having what problem. I gave my direct line and e-mail address. I got 4 out of office replies stating that they were away until Tuesday the 8th and no contact from anyone else.

Further checking tells me that two of the people who had out of offices have spent 4 hours on the internet today, while the rest can happily browse asos and the dailymail.

People who insult my intelligence in this way get put on my spam list. I just wish I could reply what I really think.
 
Run it up the chain to your manager, it's what they are for. Frivolous complaints / outright lies will come back to bite your department even if it's just someone with some clout overhearing the complaints from the group in question. If your line manager knows then they can stamp that out.
 
LMAO at this spam email that one of my clients got....

From: Muhammad Yunus Jinnah [[email protected]]
Sent: 09 March 2014 09:15
Subject: Read Now!

Someone very close to you wants you Dead by all means, i have been hired to kill you, the person also came to us with information that he wanted you dead and he provided us with your details on how to kill you. Now do you want to LIVE OR DIE?

Muhammad
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I don't know what's funnier... that or their email saying that they aren't taking it seriously.... but can we please trace them and tell the police.

LOL
 
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