Silly Clients

One of the best ones I ever had involved a call coming in from a lecturer to say that the printer in their room was emitting an oily smell.

As I entered the room I couldn't help but notice a strong smell of paint and to my surprise found two men outside re-painting the window frames. The printer was next to the window.

How I managed to refrain from taking the **** out of the woman remains a mystery.
 
Hell we have IBM support via a call centre in India so the shoe is on the other foot I'm afraid. Useless doesn't begin to describe them!
 
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Suarez7 said:
bD9uGq3.jpg
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hahaha this was my favourite meme for a long time and I used to use it at every opportunity

But I think it's inappropriate here. OP has a funny thread.
 
I have a lot of retard potental clients.

Usually easy to tell when they ring up and the phonecall starts with "I don't have a lot of money but..."

The phonecall doesn't usually go much further when I tell them my hourly rate.
 
MarcLister said:
Budget, lack of. There are many things my ex-boss did wrong and I can't fix them all in one go.

What network cabinet? The network switch turned off by the student? Again, budget, lack of. My new boss would say unless it was broken, don't bother with it and pay attention to what is fixed.
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Neither are going to be hugely expensive. Perhaps you can put together a case for getting both issues sorted so your boss can also see that?
 
[TW]Fox;25666406 said:
Having zero power to the entire building might have trumped that IT problem in terms of impact :p
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However, having zero power to the building means she can't do her job anyway. It doesn't stop him sorting out IT problems in other buildings that do have power.
 
Trifid said:
Neither are going to be hugely expensive. Perhaps you can put together a case for getting both issues sorted so your boss can also see that?
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Both issues I talked about are pretty much the same. Each classroom has a network switch, typically a standard 10/100 5 or 8 port switch. It is my belief that each classroom should have a network socket for each computer/network device (such as our wireless points) rather than have a single network cable into each room that feeds a network switch. As each classroom has been networked this way, it is quite a bit of work to re-wire each room to the way it should be. Wouldn't I need a single ethernet cable coming into each room for each network socket? So if we have a room with 3 PCs for students, 1 teacher's PC and a wireless access point, I'd need 5 ethernet cables feeding the room and going to a single network point each?

Either way, this is stuff I need to do but there's a lot of other stuff to be done as well so it's a case of prioritising the most important stuff first and finding time to do it.
 
If you're spread out around a site then generally you have secure wiring closets to distribute network around rooms and then link them back to a core switch over fibre.

If you're not so spread out then run everything back to one location. Either way you shouldn't daisy chain desktop switches, because it causes the problems you've seen already and the fact that low end network gear has no idea of the concept of STP or 802.1x, VLANs etc.
 
Caged said:
If you're spread out around a site then generally you have secure wiring closets to distribute network around rooms and then link them back to a core switch over fibre.

If you're not so spread out then run everything back to one location. Either way you shouldn't daisy chain desktop switches, because it causes the problems you've seen already and the fact that low end network gear has no idea of the concept of STP.
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We have 6 network cabinets around the school. 2 are in our new external buildings, which are actually quite small so there's probably a lot of capacity going spare in terms of switches. Our ICT room is the only room where each PC has its own network socket and don't connect to switches. I'll check the cabinets and see if there's space left to connect X devices rather than Y classrooms/switches. It might be that the number of ports on the switches were bought only to accommodate one connection per room and then switches in each room rather than have enough ports for each network device to have its own connection to the network. I can't guarantee that the sub-network cabinets connect to the main cabinet over fibre. As I understand it, the only fibre links we have are from the main cabinet to the two external buildings' network cabinets.

So even if CAT6 cable is used to connect all the cabinets together, that's too slow a connection and we really should link our cabinets together with fibre connections? Apologies for hijacking this thread and for questions that might seem obvious to others. :) We have lots of speed issues with our network and I've spent 4 years wondering why. Now that I've taken over responsibility I'm starting to speak to people and get information that is gradually proving that our network design/layout and implementation is probably the biggest culprit. I want as much documentation of best practice in terms of network design as possible so I can present a plan to the headteacher explaining what the problem is, how it can be fixed, how much it will cost to fix it and, perhaps most importantly, why it MUST be fixed and not seen as an extravagance to be put onto the back burner.

Hence this thread: http://forums.overclockers.co.uk/showthread.php?t=18572995

Perhaps we better move this part of this thread over there and leave this thread for retard clients! :D
 
We get loads. Working with solicitors you realise the absolute lack of common sense in seemingly well educated people is staggering:

One from a while ago:

"Hi, it's X here. Can I have a new laptop"

"What's wrong with the old one?"

"Well I've just got into the London office and I got the train down, but I don't normally take my laptop with me, and I've left it on the train, so can I have another one?"

"Have you spoke to the train company to see if it's been handed in?"

"No, how do I do that? I'm busy, can you do it?"

"Not really, you lost it, you should really be chasing it up"

"Can I have another one then?"

"Erm, let me speak to my manager"


And one from yesterday:

"Hi, X here. Y would like someone from the postroom to print a load of emails for her from her mailbox"

"No problem, I can grant someone from there access to her mailbox, just get her to send an email of authorisation"

"Oh, no, she doesn't want them to have access, she has confidential emails in there"

"Well how are they going to print them if they can't have access? Can she forward the emails to them?

"No, She's too busy, and besides, she's not sure what needs printing, they would have to search for all of the emails with Z in the title"

"That's not possible, but you've got access, why don't you do it?"

"Ok"
 
mrbell1984 said:
Calling them retards isn't the right word to be giving them. Why do people insist in calling people names who has trouble with IT.

Remember: The people who don't know what they are doing keeps YOU in a job!

Relax a little man will you and stop calling people names no wonder non technical users don't like calling up support when they have issues! You give people in IT a bad name!
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It was meant in jest. I don't actually think they are retards you retard :p

Please can a passing mod rename it to something the PC brigade won't jump on?

I couldn't care less what the title is so surprise me...
 
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tonym said:
We get loads. Working with solicitors you realise the absolute lack of common sense in seemingly well educated people is staggering:
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Lawyers aren't really stupid or lacking in common sense, they just have an absolutely hugely inflated sense of entitlement. They are the sorts of clients who will expect 100% reliability and access to all the new technologies and apps they've read about in their newspaper of choice whilst refusing to invest in infrastructure or move away from a 4 year old BlackBerry.
 
We had a remote connection to someone's machine once because they had a virus/malware infected PC. We were running full scan on their machines and had left it running and let them know it would be a while.

The second it hit lunch time the guy started watching some savagely hardcore porn! He was flicking between websites, all of which he had to log in to! We were all in hysterics in the office watching it remotely. I didn't know whether to let him finish or not LOL.

Eventually I phone him up to say that I had lost my connection to his machine and I was wondering if the scan had finished. Queue all of the websites being closed and him asking me why I thought his machine could have become infected. Short of telling him it probably had an STD from all the porn he watches I said he may have clicked on a link in an email or visited a website with a "dodgy" link on it. LOL

A couple of weeks later his laptop was sent into the office to be rebuilt and nobody wanted to touch it LOL
 
Guru said:
We had a remote connection to someone's machine once because they had a virus/malware infected PC. We were running full scan on their machines and had left it running and let them know it would be a while.

The second it hit lunch time the guy started watching some savagely hardcore porn! He was flicking between websites, all of which he had to log in to! We were all in hysterics in the office watching it remotely. I didn't know whether to let him finish or not LOL.

Eventually I phone him up to say that I had lost my connection to his machine and I was wondering if the scan had finished. Queue all of the websites being closed and him asking me why I thought his machine could have become infected. Short of telling him it probably had an STD from all the porn he watches I said he may have clicked on a link in an email or visited a website with a "dodgy" link on it. LOL

A couple of weeks later his laptop was sent into the office to be rebuilt and nobody wanted to touch it LOL
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Awesome :D
 
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