Sky being useless.

BennyC · 27 Sep 2011 at 22:25

I've been trying to set up a Sky bundle for my house when I move in on the 28th of October. It's a new build so there is no current or previous phone line and the address is for the most part unrecognised.

I have been told by one web advisor:

Contact BT and organise the setup of a phone line & package which you can then transfer to Sky and pay Sky the line rental.

So online with BT I have an application pending for the installation of one line for a fee of £30 and DD of £13 approx per month.

Then, when double checking with another advisor:

'You don't deal with BT/We don't any more, you sort the line directly through us'.

This has been confirmed by a third advisor.

The fourth advisor has said I need to register the address with BT but buy the line rental through sky.

Could anybody having been through this process please tell me what I actually need to do?! :mad:

Thanks,

BennyC

Edit: Phoned up. The address has to be registered with Royal Mail in order to show on their systems and we can go from there. Get there in the end.

Maccy · 27 Sep 2011 at 22:36

Just tried getting you on Facebook but to no avail.

Sky can sort out the phone line for you, however they'll get someone from BT to do it and if you sign up for a 12 month contract then they should do it for little/no extra charge. If you're paying for line rental & landline calls through Sky then they should sort it for you too.

Mucky_Pup · 27 Sep 2011 at 22:41

I'm getting sky installed tomorrow, they said they all do it for you, they contact BT Open Reach who then contact you to arrange the day to either install a line or to take over the current line. You pay sky £10 for it, which you don't get back, and they pay BT the £120 or so it is to install the line, you then obviously pay your line rental of (I think) £12.25 to sky each month.

BennyC · 28 Sep 2011 at 07:07

I understood how it works but due to my property having no phone line I had been misled in to believing they couldn't provide me with any packages unless I had a BT line.

Hence me organising the setup to then later be told that the line is something Sky can provide themselves.

If they'd just said the property needs to be registered on Royal Mail's database to show on our systems and we can go from there, it would have saved me an evening of ballache!

MissChief · 29 Sep 2011 at 00:56

Sky can install a line for you but they rely on the post Office listings along with Openreach address systems. if you don't show on both then they can't book it.