Sky Broadband Speed Drop

  • Thread starter Thread starter Garee
  • Start date Start date

Garee

Garee

For the past two years I have been receiving speeds of 13mb down and 700k up.

This week it has dropped drastically to 2mb down and 200k up. What could possibly have happened?
 
Have you moved a further 2 miles away from the exchange?

What are the current stats of the connection? Specifically Attenuation and Signal to Noise ratio.
 
I have not moved location.

Connection Speed 2042 kbps 265 kbps
Line Attenuation 44.0 db 47.3 db
Noise Margin 7.3 db 9.0 db
 
The line attenuation is far too high to support 13Mb. You'd probably get between 6 and 7Mb under ideal conditions from those figures. Most likely a line or equipment problem.

Unplug anything from extensions within the property and swap the micro filters if you have spares. If that doesn't fix it then try plugging the router into that test socket. Still no joy - then ring Sky and report a fault.
 
Yes sounds like something has increased the line attenuation. For 13 Mbit on Sky you'd need something in the region of 30 Noise Margin.

I found cabling had an effect on my attenuation. Just 10 Metres of flat phone extension cable added 3 or 4 dB to my 8 dB normal figure. Quite significant.

Try in the test socket. Any noise on the line?
 
Sky quoted me 3Mb/s at my new house (a shock coming from virgin cable :( ). I accidentally plugged my sky box into the wrong socket and I was only getting about 800kb/s. I decided to check all my phone sockets before phoning them at which time I realised my error. I'm now getting nearly 6Mb/s :)
Not as good as Virgin but better than I was expecting.
The customer service has been spot on when I have phoned them but a reboot of the router normally fixes any issues I've had.
 
These are the results from the test socket:

Connection Speed 2042 kbps 412 kbps
Line Attenuation 29.0 db 23.6 db
Noise Margin 21.8 db 27.3 db
 
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