Sky Email Problems With Outlook 2007

Big Kev · 2 Nov 2007 at 20:55

I set up my Sky connections today, all went very smoothly and I can get speeds of around 1400k, which is better than the 5.5 to 8m that I was told I'd get.

The problem is when trying to receive email using Outlook 2007.

I can send emails fine, no error messages when checking mail, but nothing turns up. If I go to the Sky webmail page, the emails are there.

Is the Sky webmail downloading the emails from the server or is there something obvious that I've missed?

Cheers.

MarcLister · 2 Nov 2007 at 21:12

Hi Big Kev. Did you follow the instructions here.

The only thing I can suggest from reading that is to turn SMTP authentication off or on depending on how it is set at the moment.

Big Kev · 2 Nov 2007 at 22:37

I have the new email set up and got the instructions from Skyuser.com.

Cheers.

MarcLister · 2 Nov 2007 at 22:40

No probs man. So what was the problem?

Big Kev · 2 Nov 2007 at 22:48

MarcLister said:
No probs man. So what was the problem?

The new email system requires different set up info, pop.tools.sky.com for example.

Pity they didn't see fit to enclose a simple leaflet with the set up box.

Cheers for your help mate.

MarcLister · 2 Nov 2007 at 22:59

Ah so they gave you old info?

I had that once. Got a BT broadband line. Got the CD with a little booklet but what number do I put into my router?! :confused:

One call to BT support later and I'm given the number. Then I spot the number in the booklet, but its not clearly identified as being a number I needed to use.

point decay · 2 Nov 2007 at 23:25

Big Kev said:
The new email system requires different set up info, pop.tools.sky.com for example.

Pity they didn't see fit to enclose a simple leaflet with the set up box.

Cheers for your help mate.

had the same issue when i joined, called cs but they were muppets, at least its a lot faster than being on bt's network.

as a side note when i joined sky bb i found these links helpfull

http://dg834gt.mognuts.com/NetgearRouterUtility.html (enebles you to change any router settings, gdmt, snr level etc)

http://www.draytek.co.uk/support/kb_vigor_linefaults.html (shows how to drop the ringwire from the bt master socket, i got a lot less interference by altering my snr and doing this and Gained an extra three megs of speed)