Sky failing to supply a router

D18241 · 13 Nov 2009 at 09:37

Rang sky last month to start the process to get broadband from sky thought all was going well got a letter confirming it router will be with you within 3-5days and your connection will be activated on the 6th...The 6th came internet went live and no router so they got a phone call i was told it wasnt sent and they would send one out stright away 1week later and no sign of it. Is there anything i can do to make them get it sorted?

Reza86 · 13 Nov 2009 at 09:45

Customer Services should be able to send you a new router, takes literally 2 minutes. Failing that the direct email address for customer relations team is [email protected], give them a quick email with all your account details and they'll sned you one out.

Sp00n · 13 Nov 2009 at 10:29

Its probably stuck in the royal mail backlog, go and buy one and take it back when the one from sky turns up?

z0mbi3 · 13 Nov 2009 at 10:34

Sp00n said:
Its probably stuck in the royal mail backlog, go and buy one and take it back when the one from sky turns up?

Don't do this, shops aren't router rental services.

Have you got an old router knocking about?

Sp00n · 13 Nov 2009 at 10:40

z0mbi3 said:
Don't do this, shops aren't router rental services.

Really? Wow... thanks for the heads up.

Tbh if you are that fussed about it, just get a router from somewhere, borrow, buy or whatever, they aren't exactly expensive.

Guest2 · 13 Nov 2009 at 10:41

Also try sending an mail or 2 to '[email protected]'

CEO of sky broadband. I got £20 back by doing this when they messed up my broadband. You might aswell try and claim 2 weeks without broadband or at least a week

z0mbi3 · 13 Nov 2009 at 10:45

Sp00n said:
Really? Wow... thanks for the heads up.

I just don't think it's right to suggest the OP rips off some shop just for the sake of a few days net use.

Matteysan · 13 Nov 2009 at 10:48

Sp00n said:
Its probably stuck in the royal mail backlog, go and buy one and take it back when the one from sky turns up?

He can't do that anyway as the username/password for his connection is on the sky router lol

Sp00n · 13 Nov 2009 at 10:58

Don't they send it to you on a letter? Man... that's very a very poor show.

z0mbi3 said:
I just don't think it's right to suggest the OP rips off some shop just for the sake of a few days net use.

Aye I guess you're right

D18241 · 13 Nov 2009 at 11:05

yeah i got my old router plugged in so they are able to do the first 10days connection test thingy, ill give that guy a email tonight if i havnt got it by time i get in from work later on today

Guest2 · 13 Nov 2009 at 12:23

Just say you havent had internet for 2 weeks due to no router so you want 2 weeks crediting to your account

Reza86 · 13 Nov 2009 at 12:35

D18241 said:
yeah i got my old router plugged in so they are able to do the first 10days connection test thingy, ill give that guy a email tonight if i havnt got it by time i get in from work later on today

Without the Sky router sky won't do anything, the dsl name and password are stored on the sky router and the settings for your bb are sent down your line and stored by the router.

Rhys · 13 Nov 2009 at 12:49

You can get the username and password off but it requires a hack of sorts.

Reza86 · 13 Nov 2009 at 12:50

Rhys said:
You can get the username and password off but it requires a hack of sorts.

You can indeed but when Sky update the firmware every few months you'll brick your router and have to do a revert on the firmware.

z0mbi3 · 13 Nov 2009 at 13:11

Reza86 said:
You can indeed but when Sky update the firmware every few months you'll brick your router and have to do a revert on the firmware.

Do sky still supply the DG834GTs?

Guest2 · 13 Nov 2009 at 13:14

Whats wrong with the Sagem? Ive had no problems with it

Bloomfield · 13 Nov 2009 at 13:40

Rhys said:
You can get the username and password off but it requires a hack of sorts.

No, there's a website where you just input the LAN MAC address and either the serial number(netgear) or default WEP key (sagem), no firmware hacking required

.

D18241 · 13 Nov 2009 at 15:04

nothing here just got in :/ ill give it till tomorrow

they sent a letter about some junk with 7th wrote on letter which was saturday the same day my router should have been sent out also , letter came yesterday so not like there is much backlog with post it seems

D18241 · 13 Nov 2009 at 18:02

lol step dad just rang them , was told that the person only put it on system as a query so one hasnt been sent on the 7th but we will send one out to you within 3-5working days

enigma27 · 13 Nov 2009 at 19:17

Rhys said:
You can get the username and password off but it requires a hack of sorts.

Hows he going to do this if he has no router to hack?

Sorry sir your just going to have to wait for the router to turn up. Im sure Sky will compensate you for the days you ahve not had any connection.