Sky fibre pro

[the wopster]

How long does it take to get switched over from sky fibre to sky fibre pro?

 

[BattFink]

Should be an overnight job (well was in the case of my friends Sky connection)

 

[the wopster]

Finished the order on the phone with sky at 1600hrs yesterday and I'm still on 40/10

 

[Furyus]

Finished the order on the phone with sky at 1600hrs yesterday and I'm still on 40/10

Should be pretty much instant really, took them 10 mins when they upgraded me.However It can take up to 24 hours, What speed were you estimated on Fiber Pro ?

 

[the wopster]

Around the 66 mark

 

[jimmynaetroots]

I assume you have rebooted the modem?

 

[the wopster]

No I was told not to switch it off

 

[jimmynaetroots]

I am pretty sure that in order for it to upgrade, it needs a reboot of the modem to make it resync at the new higher rate. I am with plusnet and that is what they say to do and they use the same tech as sky. A reboot won't harm anything - give it a shot

 

[the wopster]

Nope no change

 

[Parsley]

I phoned to upgrade late on Friday night and it has just reached the new speeds now. They say 4 hours but it seems to me that you have to wait until the next working day (Today in this case).
My upload went up first then after waiting awhile periodically running speedtest I rebooted the router and all is well. 75mbit down and 19 up. Not bad considering the estimate was 63mbit down!