Sky Multi room

Bookime Wood · 20 Feb 2006 at 16:08

Hello

I have had my main sky box for 10+yrs and signed up for mulitroom(2nd box) in a deal. The problem, I was under the impression that after 12 months the phone line, could be unplugged, according to sky I must have both phone lines plugged in for good, in order to receive the multi room package, if not I have to pay for two full packages.

In the original agreement there is nothing I can find that says I must have both or even either phone lines plugged in indefinitely. I have just had it out with sky, and they remain unchanged.

Does anybody have any input, legal or otherwise

Thanks in advance

Baz · 20 Feb 2006 at 16:16

If you just have one sky box, you can unplug the phone after 12 months, with Multiroom, regardless of how long you have had Sky, you must have ALL boxes plugged into a working phone socket, this is so that Sky can check to make sure both boxes are at the same address, as you are in theory getting a second £38 subscription for a tenner.

Multiroom will come with a new agreement stating that you must have both boxes plugged in, if not they will send letters out, and eventually they will charge you the full subscription rate for both boxes.

Bookime Wood · 20 Feb 2006 at 16:22

Baz said:
If you just have one sky box, you can unplug the phone after 12 months, with Multiroom, regardless of how long you have had Sky, you must have ALL boxes plugged into a working phone socket, this is so that Sky can check to make sure both boxes are at the same address, as you are in theory getting a second £38 subscription for a tenner.

Multiroom will come with a new agreement stating that you must have both boxes plugged in, if not they will send letters out, and eventually they will charge you the full subscription rate for both boxes.

Thanks for the input, I know why they need the call back, it is the period of time I have the problem with. The multiroom agreement it does not state I have to have them plugged in indefinitely.

Ukadder · 20 Feb 2006 at 16:54

Well when we had the sky and sky-multiroom installed 2 weeks ago the guy plugged in both phone lines to check it worked and register it, and then unplugged it as it was useing his extention cable. He never plugged it back in, said that I should get a phone point in the other room with multiroom and plug it in when done.

As far as I care he unplugged it, didn't leave me with the required leads to plug it in myself.

Diesel · 20 Feb 2006 at 17:03

Ukadder said:
Well when we had the sky and sky-multiroom installed 2 weeks ago the guy plugged in both phone lines to check it worked and register it, and then unplugged it as it was useing his extention cable. He never plugged it back in, said that I should get a phone point in the other room with multiroom and plug it in when done.

As far as I care he unplugged it, didn't leave me with the required leads to plug it in myself.

We had multiroom installed about a month ago. The Sky engineer ran a line to the bedroom where the 2nd box is without too much fuss.

To the OP, whats the problem with leaving the second box plugged in indefinately? It doesn't cost any extra, and if a phone point is already in place there is no extra hassle.

spirit · 20 Feb 2006 at 17:36

for me, sky boxes put a load of noise on my line - thats why i dont plug mine in!

Jez · 20 Feb 2006 at 20:46

Ukadder said:
Well when we had the sky and sky-multiroom installed 2 weeks ago the guy plugged in both phone lines to check it worked and register it, and then unplugged it as it was useing his extention cable. He never plugged it back in, said that I should get a phone point in the other room with multiroom and plug it in when done.

As far as I care he unplugged it, didn't leave me with the required leads to plug it in myself.

You will find that you get a letter asking you to plug both boxes in, else you will suddenly start getting charged the full rate on the second subscription.