Sky Q opinions?

[easyrider]

Email customer care, although a long time ago, I used to work in 'Damages' and dealt with calls like this all the time. You'd phone up their manager and they would get some one savvy to come out and have a look or the manager himself to determine if it can really be done.

Though, it may have changed this was 10 years ago!

Yeah I think i will email them and see what they say. I might even send a letter with pictures of the dish already installed asking them why the engineer wanted to install another dish on my property when I already had one.

Oh and why he wanted to drill another cable into my lounge when I already had 2 x satellite cables installed.

And why are they sending engineers around to my property that dont know how to configure minis over lan.


I actually hate sky now....In fact I'm not that fussed getting it ..but I dont really have any other alternatives needing three independant recorders in three lounges,

 

[easyrider]

This is my setup and yet the clown still wanted to drill a hole in my wall in the lounge and run a cable around my house walls.

Network switch in study





Satellite Matrix feeding every room in the house



Dish and Sky LNB ( he wanted to erect another dish lower down)




4 feeds for satellite Free view and Dab plus 2 x Cat 6 in every lounge. He wanted to discard these and drill another hole.

 

[easyrider]

I have some sympathy for them
.. if you did not give them a heads-up that they needed to access existing dish with a horizontal jog, across first storey roof, what kind of ladder config do you need for that ?
[the original purpose of this thread diverged]

I did, All this was done on the phone. I even asked about connecting the minis via Cat 6 and they said it was fine.

 

[easyrider]

Makes sense, if the customer service teams are to offer any support after installation they need to know that everything has been installed in broadly the same way, using the same cables etc. If the customer wants to change things after the fact so be it, at least the installer is in the clear.

It’s also common sense...why put up another dish ? Why drill another hole...it’s ridiculous.

 

[easyrider]

Right I got the experts invloved

I don’t need a sky Q lnb, I don’t need a new dish ,I don’t need to ditch my multiswitch, I don’t need to run new cables

I just add one of these for £65

http://www.triax.uk/images/Brochures/dSCR_VISUAL.PDF

This connnects to my installed multiswitch and allows Q in muiltiple rooms...none of the faceplates in the lounges are affected and freeview and dab are maintained...the DSCR switch allows any legacy sat boxes to be connected as well...

All the “engineer” has to do is connect the Q box to the lounge faceplate....I’m hoping he could manage this simple task.

 

[easyrider]

Last sky engineer I had out was scared for his life He refused to use anything but new hdmi cables and wouldn't use, my home network for sky mini boxes. He wanted everything on wifi but I demanded he used the home cat5e cables to the SkyQ box and then he showed me how to hard wire the mini boxes as he left them on wifi because that was "best" for everyone.

It’s shocking...Sky we’re alright taking the order and my money..even though I said the length of the building meant WiFi was not an option...They said cat 6 was fine for the minis...the engineer ( sky’s dogs body) didn’t know how to connect minis over wire....



In fact my Sunday was completely wasted...the more I think about it the more enraged I get...I might send a letter with pictures to sky explaing that engineers need training for installing Q and minis in large properties.

 

[easyrider]

so did he explain why the usual skyq wideband lnb is not needed (to enable mutiple mux capture across the complete frequency range) ? if that were the case they/sky have been wasting a lot of money, replacing lnb's, what, just for assured reliability of the system
(for more info eg https://www.smartaerials.co.uk/blog/what-is-difference-between-a-sky-q-and-quad-universal-lnb)

You need a Q lnb if you are not going to use a DSCR multi switch and don’t have plates in your lounge

 

[easyrider]

How was he meant to get up there.

....No wonder he refused to do it..

Did you think he was some kind of monkey that could climb up there or did you not have a trampoline he could use....

It wasn’t an issue for the original pro installer...why would it be an issue for a sky satellite “engineer”?

 

[easyrider]

would have been easier using a dcss plug in unit as a dscr is overkill for a house, wallplates cause issues when using wideband lnb`s as you find the sat 1 signal on the wallplate will knock out certain channels due to the rf signal being split of the same feed. sat 2 is always pure satellite signal on a wallplate. Rebook the job and request an MDU engineer they carry dcsr`s and dcss adaptors so it wont cost you anything. i work for sky and fit these on blocks of flats and houses, they work on normal multiswitch setups like yours and fibre gtu setups.

Ok thanks for this...I might just do that...although having had sky go for 2 weeks leading up to my install I’m wondering why I’m getting sky installed at all....the content is ***** and I’m thinking I was only going the route because of the hardware....

 

[easyrider]

As a multinational company with hundreds of Engineers they clearly have and require tighter H&S rules, policies and procedures as breaches of H&S can leave a company open to fines of ten's of thousands of pounds. Engineers can be summarily dismissed for gross misconduct if they even step on a ladder without securing themselves and their ladder. Individual installers or smaller companies can and often do take extra liberties or don't take steps to protect themselves.

My house is surrounded by a high hedge...maybe sky should ask these questions before taking my money...?

The pro installer didn’t fix the aerial and dish so high for kicks?

I explained the cabling , switch, dish and everything to the sky sales...they said the install would be fine.

The fact now is nothing on the dish or lnb needed to be changed...and a DSCC adaptor could be used and is carried by sky engineers makes me even more angry.

https://www.satshop.co.uk/sky-q-dscc-lnb-adaptor

And let’s forget about the dish and Q for a second....the chump didn’t even know minis could be configured and linked to Q over cat 6 cable


Do most sky engineers lol at the word even know how to run a Q box in SCR mode?

When using a single cable for SkyQ you need to configure the receiver to SCR Mode. To do that follow these instructions.

Connect the cable to Dish Input 1 on the Sky Q box

Enter the Sky Q Menu Settings

Press the Home Button on the Sky Q Remote

Highlight Settings and Enter 0 , 0 , 0 , 'Select' on the Remote

Change LNB Type from dish to SCR and Save

Your Sky Q box should now be ready to use. Multi-room receivers do not require connection to the dish

 

[easyrider]

Only mdu engineers carry dcss and dcsr equipment, not standard engineers. There is more to it then just plugging in an adaptor, as the power levels need to be within in the correct measurements on the HH HL VH VL otherwise channels can have signal issues and then the main multi switch would need to be re balanced. All engineers carry and install cat5e if required internally or externally. You may have had a new engineer as a lot have been taken on lately, there different types of sky engineers you have the standard ones, specialist engineers that do heights, rope access and buisness/cisco installs. And now mdu engineers for flats, fibre systems, normal home irs systems. Every property is different and a lot more people have more complex systems, so sometimes sky wont touch certain systems if it has been independently installed as it doesn't want to inherit any issues with that equipment as it wasn't installed by them

That’s fine...but I offered a direct feed from the new Lnb to my lounge with high end top quality satellite cable...that blows standard sky cable away...

I see no issue.

I was going to bypass my multi switch