Hi,
I've just moved to Sky Q broadband, fibre as my old provider was much slower. However I have been tearing my hair out over devices connecting to the network, generally by Wifi which connect to the router but can't access the internet. Most devices are fine but my work laptop and TV have been playing up.
I had my old broadband router on (wireless internet) - thought that may have been causing the issue. Turned off for 24 hours - still occurred this morning.
I thought it was my work laptops VPN (Cisco Any Connect) - the TV took 24 hours of turning everything on and off many times to connect, via powerline (TP Link) wires / wifi.
I thought it may be my laptops ethernet adaptor (it doesn't have a socket so I got an Anker USB ethernet adaptor) - but it did it to the TV.
iPhones etc work fine.
The only thing I can think of is that both the TV and laptop have been connected by both wire and wireless, generally not at the same time but it has switched around a bit. With a USB adaptor it's very easy to unplug it, and then the laptop jumps to the wifi network etc. I think the problem started though when i plugged the adaptor into the USB socket, but before I connected that the the ethernet cable by the router.
The problem went away for the TV (for now) and the laptop is solvable by plugging the ethernet cable into the laptop, connects to network and internet, then disconnect, then connect to the wifi and it works OK. I need to run a network cable up to my home office but that will take a few weeks.
Really just trying to understand what I am doing wrong / whether this is a problem of my own making by jumping between wired and wireless? I can't pin it down to any one thing.
I've just moved to Sky Q broadband, fibre as my old provider was much slower. However I have been tearing my hair out over devices connecting to the network, generally by Wifi which connect to the router but can't access the internet. Most devices are fine but my work laptop and TV have been playing up.
I had my old broadband router on (wireless internet) - thought that may have been causing the issue. Turned off for 24 hours - still occurred this morning.
I thought it was my work laptops VPN (Cisco Any Connect) - the TV took 24 hours of turning everything on and off many times to connect, via powerline (TP Link) wires / wifi.
I thought it may be my laptops ethernet adaptor (it doesn't have a socket so I got an Anker USB ethernet adaptor) - but it did it to the TV.
iPhones etc work fine.
The only thing I can think of is that both the TV and laptop have been connected by both wire and wireless, generally not at the same time but it has switched around a bit. With a USB adaptor it's very easy to unplug it, and then the laptop jumps to the wifi network etc. I think the problem started though when i plugged the adaptor into the USB socket, but before I connected that the the ethernet cable by the router.
The problem went away for the TV (for now) and the laptop is solvable by plugging the ethernet cable into the laptop, connects to network and internet, then disconnect, then connect to the wifi and it works OK. I need to run a network cable up to my home office but that will take a few weeks.
Really just trying to understand what I am doing wrong / whether this is a problem of my own making by jumping between wired and wireless? I can't pin it down to any one thing.