SKY+ remote control question

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Not sure if this is the right place to post this query, please move if needed Mr Moderators.... ;)

My father in law has brought a new remote control for his Sky+ box, it is a SKY+ remote control, the "proper one" as he called it.

I programmed it to operate his TOshiba LCD easily enough and that works fine.

The problem he is having is a slow response from the sky box or no response at all, my questions are:

Do you need to program the remote to operate the Sky+ box?

If yes to the above, could you point me in the direction of how to do it?

Should it work straight out of the box?

I have been to the Sky website and could not find what I was looking for.

Thanks in advance for any help/advice. :cool:
 
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