My parents have 2 Sky+HD boxes. Both boxes have been experiencing intermittent signals issues, mainly when it’s windy. When I checked the dish it looked pretty obvious that a tall tree in next doors garden is blocking line of site to the satellite. Dad called Sky to try and book an engineer to move the dish. They outright refused to send anyone out unless he upgraded to Sky Q. He doesn’t want Sky Q as he’s on the older HD package which includes F1 for free. If he took Q he’d have to pay the extra £20 a month for F1. Also it wouldn’t fix the dish obstruction anyway. It’s not a big problem for him as he’s just going to get a local guy to do it instead. Has anyone else experience similar?
Sky signal issues - No support unless you upgrade
- Thread starter No-One
- Start date
Soldato
Had the same, we were on Sky+ with F1 and the signal completely went out. We had just renewed the contract at the time so said we'd cancel within our cooling off period if we could no longer get a signal. They sent out an engineer and the LNB had gone. The Sky+ packages you own the hardware but on SkyQ and above the hardware is leased which is why they support it, same as Virgin Media where you don't own the boxes. That's why they won't send an engineer out as it's your hardware to maintain. Local guy to relocate it is your best solution.
Associate
We paid £180 (we don’t have a sky subscription) for a new dish and lnb when our old one started performing poorly.
Sky won't support existing Sky+ HD installations any longer - it's an obsolete service to them. They won't send engineers for any dish or box related problems unless it's Sky Q.
I think you can still get support if you pay extra for Sky Protect insurance, but you're probably cheaper in the long run just paying an independent satellite installer for a one-off fix.
I think you can still get support if you pay extra for Sky Protect insurance, but you're probably cheaper in the long run just paying an independent satellite installer for a one-off fix.
Very little about what Sky do these days makes sense. Since Comcast took over they're all over the place and desperate to kill off the satellite service completely. They care little about hardware any more and just want to mass-produce cruddy little Stream pucks and hideous Glass TVs and get rid of Q as soon as they can too.
I thought the same. Just looked at their website. You have to click through several pages before you can even find satellite services. It’s all stream and glass on the home page
Well we had the 1st guy out to look at the dish. Pretty sure he just didn’t want the job. We suggested simply moving the dish further along the wall to get line of site around next doors tree. He said that it wouldn’t work as it will still be pointing over a small arrangement of bushes in our own garden (even though we intend to get rid of them anyway) and you get a “halo of moisture that hangs above them” which would still block the signal. We also suggested moving it further along the house. He didn’t sound enthusiastic about that either as it would require significant recabling. “And you have to use digital cable which isn’t cheap”.
Yeah, we’ll find someone else
Yeah, we’ll find someone else
Associate
It’s expensive to launch and maintain satellites, hence the creep to broadband delivery.
Associate
I can fully understand the ethos to deliver via broadband but stream and glass seem like a backwards step in many respects with no hard drive for local recording etc.
I've not personally tried Sky Stream or Glass but the on demand for Sport, in particularly F1 on Sky Q is generally very poor, I can't imagine the broadband based products being any better?
Associate
There is no need to record when content is available on demand. Speaking as someone who still records from Freesat but only so I can skip adverts.
Soldato
- Joined
- 28 Oct 2011
- Posts
- 8,540
More top quality customer service from SKY TV, what a surprise.
SKY - Believe in better.
SKY - Believe in better.