sky!

theultimate

theultimate

theultimate

Permabanned
Joined
14 Jun 2005
Posts
291
The customer service is a disgrace!
Phoned up last week to enquire on prices for multiroom which they told me £50 for the box and £10 extra a month so fair enough left it for a while..

tried most days last week and getting put on hold for 10 minutes and disconnected I was getting very annoyed!
they kept transferring me to different departments then I get someone I cant even understand!

Tried again yesterday no joy same again, and tonight i finally get through after about 20 minutes waiting for some women to tell me that its a extra £30 as well as the £50 for installation!
i fumed, ive been trying for the past week to get through and she wouldnt have none of it, got transferred to customer service but hey up someone else who dont seem to speak and language I can understand and she argues with me and then puts me on hold and disconnects me!

Its a disgrace why should I have to pay a extra £30 when I already got told £50 and not been able to get through due to their lack of sales staff ?

Its A JOKE!
 
I doubt that.

Sky don't give two hoots about their customers. They're only interested in signing up new people.
 
You don't pay an installation fee.

I had Sky+ multiroom put in my room last year, all you pay is £100 for the box (or £50 in your case for the normal one) then £10 a month.
 
Wait until after the christmas period. This is a busy time for them as everyone is upping their packages to see the christmas movies and sport.
 
I live in a second floor flat in a tenement building in Edinburgh.

Eight months ago Sky engineers came to install tv to the basement flat beneath ours. During this installation they made no effort to attach the cable from the attic hanging two feet from the front of our building, meaning we have had a thick black cable dangling in front of our window.

I contacted sky during the same week and they assured my that the problem would be dealt with, yet they did nothing whatsoever. Two months ago their customer vacated the property and now they claim the cable is not their responsibility and invited me to pay £65 for an engineer to remove their cable.

Suffice to say i'm pretty annoyed. I must have sent 10 emails back and forth to them with no results, six of which were during the time when their customer was resident. Why they would treat a potential customer like this I don't understand.

My only option is to take legal advice or remove the cable myself, though I'm not sure how safe the latter would be.
 
SiriusB said:
I doubt that.

Sky don't give two hoots about their customers. They're only interested in signing up new people.
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i second that - i've said it to my dad who couldn't believe how unhelpful they were when he wanted to get broadband with them.

phoned up asking for there max service hoping to combine the two and save himself some money each month.

answer was we don't provide that in your area and wanted us to pay more for up to 2meg and then got cut off.
 
Sky are fine as long as nothing goes wrong, Ive been a Sky customer for about 14 years and in that time thankfully Ive only had to contact them a handful of times but each time has been frustrating to the point of me losing my temper and shouting down the phone to them ...doesn't help but makes me feel better :).
Im also an NTL/Virgin customer and they make Sky look good :)
 
My worst Sky customer service experience comes from when I upgraded to Sky HD.

We had a Normal digibox, and a Sky+ box on multiroom, and I'd rung up to change the Sky+ details to my new Sky HD box, UH OHHHH!

Took me a week to explain to them that I had a normal digibox, and a Sky HD box... they gave me some excuse saying they couldn't change my details for 10 working days because it needs a senior account managers authority.

6 times I rung up because my HD box wouldn't record/receive HD channels/live pause and was told it was because they couldn't upgrade my account details. Funnily enough as soon as I told them that I was appalled at their service and wanted to cancel my HD subscription they sorted it in 48 hours :rolleyes:

It's working now.. but I fear if something goes wrong on their end again.
 
the op is complaining because of the service not at the price... customer relations manager is needed at sky... :/
 
pre1twa said:
You won't it's not an electrical cable. That's for sure
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Of course it is an electrical cable. The Sky box sends electricity down the cable to power the LNB at the other end. It's not enough to hurt you, but it would give you a nice shock if you are not careful.
 
Can't say I've had a probelm with them. I went for sky last month, bought my own HD box on ebay, they came round and hoocked up the standard box. I asked the engineer if he'd run the double barrel cable for HD/sky+ into the living room and a standard cable into my bedroom. No problem. Once he was gone I called up sky to swap my viewing card over to the HD box, 12 hours later I have the HD box up and running.

After Christmas I'l be cancelling the HD option though as the handful of HD channels for an extra £10 a month is not worth it. HD BBC & Chanell4 HD are free anyway.

I guess it's just luck of the draw? Or maybe it's becuase your calling from England and thier call centre is in Glasgow, maybe I get priority ?
 
Coaxial cable is not the same as domestic electrical cable and Coaxial cable only carries a small amount of volts (13V or 18V).

Just use a set of insulated cutters and chop the bugger down if its in front of your window.

Regards.

dbmzk1 said:
Of course it is an electrical cable. The Sky box sends electricity down the cable to power the LNB at the other end. It's not enough to hurt you, but it would give you a nice shock if you are not careful.
Click to expand...
 
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