Sky

brummie

brummie

brummie

Soldato
Joined
3 Feb 2003
Posts
2,855
Location
Shropshire
Anyone had any problems with Sky and go it sorted quickly?

I have been calling them from my mobile as i have no phone (which is costing me loads) for their problems not mine and they still cant get it right. Over 2 weeks about 7 calls and at least 1 hour total speaking time and the only thing they managed to do right is install a box with no card to what they think is the wrong address.

Even contacting them via email and their on-line forms is such a hassle and they don't even reply. I'm so fed up with them i want to go to their head quarters and stage a sit in protest :(
 
ryujinjakka said:
had nothing but crappy service from them tbh, when i got my tv/phone/internet package last year it took them 6 weeks to sort out my phone line and internet connection cost me a ton in mobile calls to them which i never got anythin back or even an apology.
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I have written to them cancelling everything but they wont call/write back so i'm having to wait before i definitely know i can go elsewhere. if no reply by tomorrow (14days) then i'm going to the regulator on Monday. I will be seeking money back too.

I'm having problems where i'm being told one thing by one person and denied by the next. The booked a date for them to come round then i was told they dont do that on that day. So its costing me work too.

if only you could swear on here it would start to help relieve some pressure building up
 
Sp00n said:
Had nothing but perfect service from them.

I bought a sky+ box off of egay and purchased a new LNB, wired it all up then contacted sky via phone in order to activate the box with my card, was done within 15minutes.
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wait till something goes wrong and you have to call some one who must be the least educated person i have spoke to ever. Some one who tried to tell me i didnt live in my house and they didnt install a box here
rolleyes.gif
 
Sp00n said:
I very rarely email any company for support, you never get anywhere really and I find it much easier to tell someone what I want, then when they misunderstand I can tell them that they are wrong.

I do understand though that that is no the point and they should be replying otherwise what is the point in having that service.
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Ive had to resort to emailing as they costs are getting quite high enough. i dont have time to sit around all day waiting for them to answer then tell me they dont know what to do will get someone to call me back who never do.
 
Sp00n said:
If you are in that situation I wouldn't let them, I would ask to speak to someone senior and explain the situation, don't accept it.
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I asked for someone else and they refused. When i said i wanted to cancel then they told me i had to go and write a letter. Their bloody website then told me i had to phone them up to cancel and then that time they gave me an address which turns out to be the address of the call centre i was speaking to.

I just want it cancelled now. When i spoke about having sky to friends a couple warned me of what they were like but i hadn't heard anything bad so went a did it anyway. How i wished i hadn't.

The product is great and not too overpriced its the lack of communication and the poor unhelpful and untrained customer services.

I shall be adding them to the list. :D
 
Milkybk said:
I seriously doubt they can be as bad as Virgin. One of the single worst companies I have ever dealt with.

Sky on the over-handed never provided us with anything but a good service when we used them :)
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I had the opposite. Atleast Virgin knew where they installed their box, Sky still wont admit they installed it in my house and not the one at the bottom of the road. We dont even have similar numbers
 
Update:

Just had a reply finally to 3 emails i sent with a big list of woes and issues. This is what i got back in its entirety. No name, no offers to try to call again, no apology just this...

Left message on mobile asking you to call us on 08442 41 41 41, I think our system is looking for your banking details, thank you
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Think? they have my bank details from me. They have already taken money from me!
The guy i phoned last night (as the website told me to call to cancel) started calling me a liar and arguing they couldn't do anything wrong. I had to ask him not to insult me any more as i found it unprofessional and didn't like it..
Turns out they cant cancel over the phone and it has to be in writing. I have never got such poor service from any company. They are a joke.

I'm still in shock from actually being on the receiving end of this. its very surreal.

I've signed up with BT now just to get at least a phone line and internets in before i go too mad not having any :)
 
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