Sky :(

Diddums x · 5 Apr 2017 at 20:47

My internet is as reliable as a Hungarian brass tonight. It's constantly falling over and no matter how many times I reset it, it's only a matter of minutes until it packs up again. Phone line completely dead.

Been on hold for 17 minutes now.

Anyone else having issues tonight?

pepp77 · 5 Apr 2017 at 20:49

Doesnt sound like your internet is unreliable but rather your actual telephone line is, so don't be reporting an internet issue, report a no dial tone issue.

Diddums x · 5 Apr 2017 at 20:59

Definitely an issue, their test failed. Openreach engineer attending Friday afternoon.

FFS :mad:

Nothing but issues with this lot.

pepp77 · 5 Apr 2017 at 21:14

But if openreach are going out then it's most likely a physical line issue (especially if you have no dial tone), so wouldn't have mattered who the provider is.

Diddums x · 5 Apr 2017 at 21:55

pepp77 said:
But if openreach are going out then it's most likely a physical line issue (especially if you have no dial tone), so wouldn't have mattered who the provider is.

Agreed, it's just unfortunate that these issues have only transpired since I've been with Sky. I was with Virgin for 6 years, no problems. BT for 3 years, no problems. Sky for 1 year, already several outages.

Not their fault, but still. It's annoying

Shawreyboy · 6 Apr 2017 at 12:28

Diddums said:
Agreed, it's just unfortunate that these issues have only transpired since I've been with Sky. I was with Virgin for 6 years, no problems. BT for 3 years, no problems. Sky for 1 year, already several outages.

Not their fault, but still. It's annoying

Being a Senior 1st Line Engineer for a Business ISP, all ADSL/VDSL Carriers (TalkTalk, Sky, Plusnet, Zen etc.) rely on Openreach infrastructure which is Cabling, Exchange and NODE. LLU providers such as Sky and TalkTalk have their unbundling equipment in the Exchange, but when Sky unbundled exchanges all new DSLAM's and Frames were installed by Sky so you effectively could say that their Network is the newest as far as Exchange equipment is concerned.

After the Exchange the Carriers are relying on Openreach or Virgin Media Backhaul circuits to deliver the traffic to the Access NODEs where the connection hits the Carrier Network.

After that you are on the public internet.

Where you have NDT or No Dial Tone there is clearly either a break, imbalance or earth/battery fault on the circuit which is purely down to Openreach's infrastructure. In this case, nothing to do with Sky.

Shawrey.

Diddums x · 6 Apr 2017 at 12:36

Shawreyboy said:
Being a Senior 1st Line Engineer for a Business ISP, all ADSL/VDSL Carriers (TalkTalk, Sky, Plusnet, Zen etc.) rely on Openreach infrastructure which is Cabling, Exchange and NODE. LLU providers such as Sky and TalkTalk have their unbundling equipment in the Exchange, but when Sky unbundled exchanges all new DSLAM's and Frames were installed by Sky so you effectively could say that their Network is the newest as far as Exchange equipment is concerned.

After the Exchange the Carriers are relying on Openreach or Virgin Media Backhaul circuits to deliver the traffic to the Access NODEs where the connection hits the Carrier Network.

After that you are on the public internet.

Where you have NDT or No Dial Tone there is clearly either a break, imbalance or earth/battery fault on the circuit which is purely down to Openreach's infrastructure. In this case, nothing to do with Sky.

Shawrey.

Great reply, thanks. The thing that's got me is how intermittent it is. It stays up for no longer than a minute, goes down, resets itself, and repeats. I suspect they've got a cabinet on the fritz somewhere but we'll see when they come on Friday.

Shawreyboy · 7 Apr 2017 at 12:17

Diddums said:
Great reply, thanks. The thing that's got me is how intermittent it is. It stays up for no longer than a minute, goes down, resets itself, and repeats. I suspect they've got a cabinet on the fritz somewhere but we'll see when they come on Friday.

No worries Diddums! The Engineer should insert their JDSU tester into the socket which will run a PQT (Pair Quality Test) if this detects an Imbalance, Break or Battery on the circuit it should identify where the fault location is. He/she will likely uplift your socket to the latest SSFP (filtered faceplate) if you have a standard NTE5 requiring use of a Microfilter. Following that they'll go to check the D-side (distrubution side from PCP to DP on premises) and the E-side cabling (Exchange side from PCP) - dependant on where the JDSU handtester detects the fault.

Following that they'll come back and do an Fasttest and ADSL closeout test. Ask the Engineer to hang about while you reconnect your router and check you are happy sync (DSL light) stays on and ensure your Internet (PPPoA/PPPoE) light remains on.

Shawrey.