Skybb = Win

mrk · 22 Mar 2007 at 20:17

Thorpy said:
Nope

The letter you get has a connection username/password on it, I just setup my cousins sky bb tonight (midband tarrif) and it works fine on the netgear router, the connection settings are also standard adsl connection settings, pppoa/vpi/vci etc all standard so I don't see why it would not connect using a different router.

Also the reviews of the WAG200G I read online have people who got the linksys over the netgear one for their sky broadband and have no issues either.

mrk · 22 Mar 2007 at 20:21

See here

http://www.skyuser.co.uk/forum/sky-router/5710-can-i-use-my-own-router-sky-broadband.html

Your router from Sky is locked down with your username and password for use on Sky. As part of your terms and conditions of signing up to Sky broadband, you agreed to use their hardware that they supply. Currently the Netgear D834GT.

However it is possible that you could use your own router as an experiment to test your connection. We would like to clarify some ground rules.

We do not allow open discussion on NOT USING THE DEFAULT ROUTER / FLASHING OF YOUR ROUTER TO OBTAIN YOUR USERNAME / PASSWORD OR ANY HACKS WHATSOEVER on the open forums, however we do allow you to ask to your hearts content in the TECH Forum here.

Also any flashing or obtaining information from your router, is something we would not recommend, as you can easily break it, and we accept no responsibilty for your trying of.

All the help and advice you need however is in this forum as well as a lot of knowledgeable people to help you.

Basically the firmware on the netgear router is locked to each user account with their user/pass, flashing the router to stock netgear one makes it a stock DG834GT Super

and you can of course use your own router to "test" the connection (

) since sky only provide support for their own router not a 3rd party

edit*

Here's the link to get your adsl user/pass

http://www.skyuser.co.uk/forum/asking-help/8543-non-sky-router-frequently-asked-questions-faq.html

My bad

4p · 22 Mar 2007 at 20:32

Yea if you have any problems with the router hit those forums.

Nice fellas willing to help

gam3r · 22 Mar 2007 at 21:25

Lucky, My activation date was on the 9th of February and i still have no internet connection at all. I am posting from 56k. I get the same excuse from Sky that the exchange is down and has been down since the 9th.

I am so irritated.

Slogan · 29 Feb 2008 at 15:38

Is it still win?

Pulse · 29 Feb 2008 at 15:52

I'm with Sky BB and they ******* suck, only just got back online after 2 days of downtime. Was hoping this was due to upgrades which have been due in my area since February last year, but no, still the same ***** connection (which i can only get if i have the phone on dialtone).

Results for exchange: Bridgwater
Congestion

Congestion status on this exchange is red RED.

Your telephone line has been identified as being on a congested exchange. If you are receiving varying speeds between 400kbs - 2000kbs at different times of the day this is likely to be a result of the congestion issue.
A provisional date of Jan 25, 2008 has been set for upgrading this exchange.

tolien · 29 Feb 2008 at 16:52

Where did you get that information from?
It sounds more like the BT Wholesale congestion information, rather than anything from Sky.

Matrix · 29 Feb 2008 at 18:10

I'm on sky max 16mb and it's great always connected and always max my line out at 1.68mb download speed.

a lot of people that have problems haven't plugged there router into there master socket. I had the sam eisue downtime etc then out it most time it's poor extension cable around the house. Soon as i plugged the router into the master socket it's been flying for over 8 months now.

10 quid a month and no download limit ( thoughs it' smeant to be around 300+ a month) you can't go wrong

.

Jimbeam3678 · 29 Feb 2008 at 21:46

I can only echo that as well always getting 1.16mb had to for around a year now can't go wrong IMO

Grumpy · 1 Mar 2008 at 09:54

How do i find out what exchange / bottlenecks I am on?

tolien · 1 Mar 2008 at 09:58

Exchange - stick your postcode/phone number into Samknows. Bottlenecks?

Rabtech · 1 Mar 2008 at 11:35

Pulse said:
I'm with Sky BB and they ******* suck, only just got back online after 2 days of downtime. Was hoping this was due to upgrades which have been due in my area since February last year, but no, still the same ***** connection (which i can only get if i have the phone on dialtone).

Sounds like you have a 'High Open' fault - speak to SKY and get a BTOR appointment to come and have a look at it.

Technically speaking there's possibly a tiny cut in the phone line somewhere, when the phone is picked up the increased voltage bridges the gap and your broadband line syncs. Put the phone down and you'll probably lose sync quickly.

Grumpy · 1 Mar 2008 at 12:16

I'm just trying to find out how I can get my crappy 2MB connection through Sky to work better, it keeps dropping.

Found my exchange, thanks.

Pulse · 2 Mar 2008 at 19:21

Rabtech said:
Sounds like you have a 'High Open' fault - speak to SKY and get a BTOR appointment to come and have a look at it.

Technically speaking there's possibly a tiny cut in the phone line somewhere, when the phone is picked up the increased voltage bridges the gap and your broadband line syncs. Put the phone down and you'll probably lose sync quickly.

i have been onto Tiscali/Sky/BT (Tiscali - thought it was them so changed to Sky) for over a year now trying to find the fault. All parties deny that its a problem with their service and so will not do anything about it. BT have run multiple line test to see what is wrong and have found no problems. Sky say that my line is fine and i shouldn't be having any problems with it. Their own suggestion was to contact BT to help find the fault in the phone. I started a thread ages ago explaining the problem, extremely high attenuation, large jumps in noise margin, any where from 0.0 to 19.6, but only on the down. the up seems un-affected. My problems aren't caused by whether conditions either, when its been stormy its been really good and when its sunny its been good. there's no pattern to it at all.

teaboy5 · 2 Mar 2008 at 19:57

Pulse said:
i have been onto Tiscali/Sky/BT (Tiscali - thought it was them so changed to Sky) for over a year now trying to find the fault. All parties deny that its a problem with their service and so will not do anything about it. BT have run multiple line test to see what is wrong and have found no problems. Sky say that my line is fine and i shouldn't be having any problems with it. Their own suggestion was to contact BT to help find the fault in the phone. I started a thread ages ago explaining the problem, extremely high attenuation, large jumps in noise margin, any where from 0.0 to 19.6, but only on the down. the up seems un-affected. My problems aren't caused by whether conditions either, when its been stormy its been really good and when its sunny its been good. there's no pattern to it at all.

Have you thought about getting your line regarded to a fix rate line instead of max?

tolien · 2 Mar 2008 at 19:58

You won't get any sense out of BT so long as you're not with them for your ADSL service - if there's a fault with your ADSL, it has to go through your ISP.

Rabtech · 2 Mar 2008 at 20:34

Still sounds like a physical line fault to me (High Open) - your ISP should be able to arrange a BTOR visit to come and have a look - have you done the usual, test at the master/test socket, test different equipment (router/filters etc)?

Pulse · 2 Mar 2008 at 22:17

Rabtech said:
Still sounds like a physical line fault to me (High Open) - your ISP should be able to arrange a BTOR visit to come and have a look - have you done the usual, test at the master/test socket, test different equipment (router/filters etc)?

yes. i have multiple times, i even got a BT engineer to install new internal wiring to the router and this made some change for a while then it went back to its old ways. i seriously have tried everything that is humanly possibly, expect digging up my phoneline myself and finding the fault

Rabtech · 2 Mar 2008 at 22:53

Pulse said:
yes. i have multiple times, i even got a BT engineer to install new internal wiring to the router and this made some change for a while then it went back to its old ways. i seriously have tried everything that is humanly possibly, expect digging up my phoneline myself and finding the fault

So he didn't look at the external wiring for you between the telegraph pole and the exterior of your house - thats where this type of fault commonly occurs.