Small dent on new hard drive, keep or replace?

[Hostile_18]

Hi all.

Got 3 new 20tb exos hard drives and the packaging wasn't very good. One big box no bubble wrap and so the three inner cases (no bubble wrap or foam again, just inner cardboard) we're left to move about inside.

2 drives appear perfect. One has a small dent. I haven't put it into my NAS. It is tiny so should I keep or exchange? They have offered me £30 to keep but thinking if it's worth it for potential warranty issues, even if it is tiny.



This is the box as it was received (not by me)

 

[dangermouse425]

100% exchange it for an undamaged one.

Is saving £30 or avoiding a delay to your build really worth the potential risk to your data if it's compromised somehow?

If it's been bashed hard enough for physical evidence of impact, what unseen damage might there be?

 

[koolpc]

I would replace, for peace of mind.

 

[Hostile_18]

Thanks guys..yeah that's it. Don't delay anything as still got 5 of the drives in my NAS in the mean time.

 

[adrichardson81]

100% replace. It takes enough effort to dent a HDD that is be worried about internal issues.

Accepting the discount could also cause issues if you have problems further down the line and want a refund/exchange.

 

[5abr3]

I would also return it, especially as I would be worrying the entire time about any warranty issue being rejected citing that damage.

 

[mickyflinn]

Unacceptable get it Replaced .

 

[smsmasters]

Replace for sure; would also affect resale value in the future.

 

[ED209]

I would be sending that right back.

I would not even bother attempting to connect it to the PC etc.

£30 for a drive that costs so much is also unacceptable.

When it fails someone will say the warranty is voided as its been dropped which has caused the failure.

 

[Hostile_18]

Thanks everyone. I was half ready to get roasted posting this, because my standards for things new quite high lol.

Its getting collected this week.

 

[cjgardens]

How was it damaged? Has it been dropped on the floor or bashed off another drive in the box? Others could end up faulty.

 

[tamzzy]

Thanks everyone. I was half ready to get roasted posting this, because my standards for things new quite high lol.

why roasted lol?
anyone who takes data retention as a joke is a douche bag

 

[Hostile_18]

How was it damaged? Has it been dropped on the floor or bashed off another drive in the box? Others could end up faulty.

No idea, wouldn't like to speculate. Could be anything really along the delivery chain.

Well the other drives look perfect and give me no issues so far in Unraid. Just finished the 24 hour scan. I guess that's the chance you take with any drive internally.

 

[Werewolf]

Never accept a damaged HDD, it's more likely to fail, and when it does fail if it's physically damaged in any way you're going to have a real issue with getting a warranty replacement, as the likes of the manufacturer will likely flat out refuse to touch it.

 

[Phemo]

I had the same thing last year, funnily enough with the same drive but it just hadn’t been packaged well enough (not OcUK).

I didn’t notice the dent right away and hooked it up to a PC and copied 10TB of stuff over to it. It was only after I shut it down and was about to move it to another system that I noticed the dent.

Despite the fact it worked fine, there was no way I was going to be happy with a dented drive so I sent it right back.

 

[SpellowHouse]

Never accept a damaged HDD, it's more likely to fail, and when it does fail if it's physically damaged in any way you're going to have a real issue with getting a warranty replacement, as the likes of the manufacturer will likely flat out refuse to touch it.

Agree with this. If you get a warranty failure on the drive the very first thing they will say is "oh, look, you dropped it".

 

[JasonM]

100% replace. It takes enough effort to dent a HDD that is be worried about internal issues.

Exactly this, get it replaced.

 

[darkwildchild79]

I wouldnt even put it in my drive to test i would also let them know how poorly they sent the item, personal i would look at a different supplier as they would make my question everything else from them, if that is how they believe it was acceptable to send that to you.

 

[CaNsA]

I would replace all 3.

That box shows exactly how the package has been kicked handled.

 

[jigger]

I would definitely return them for a refund. Order from a place that know what they’re doing. These drive will almost certainly fail prematurely after this.