SMART errors - are these bad?

[Rikki]

Hey folks

Been running a soak test on a new 10TB HGST He10 drive I bought last week. Ran h2test on it which wrote and verified the full disk which is spot on.

I then ran smartctl to see what the drive was reporting and saw a few problems (in my eyes):

The read recovery attempts and the Mechanical start failures.

I checked this data on 4 x 4TB HGST drives I bought and tested before and they all had 0 read and start errors.

A bit of Googling and there wasnt much to find but what I did see, others had similar data shown for read errors. Is this just what you get with helium filled drives of such a large capacity?

I mailed HGST and got this back :

"Thank you for contacting HGST a Western Digital brand, Customer Service and Support. My name is Taavi.

You should not need to worry about the error messages which it is giving you from the test. However to be totally sure you can run the SMART test and if that fails, then it would mean that you will need to RMA the drive.

If you have any further questions, please reply to this email and we will be happy to assist you further.


Sincerely,
Taavi
HGST, a Western Digital brand"

So the question is - do you think the drive is ok and should I use it, or RMA it back for a replacement?

Thanks folks

R

 

[AtreuS]

Run HDtune see what that thinks.

 

[Rikki]

After further digging, the error count rose over night with the PC off so its RMA'd

 

[Boogieman_WD]

Hi, Rikki.

Having in mind the error count rose overnight, RMAing the drive was a good decision. Basically with errors like the once you've got in the first place, I'd have given it a few days while keeping an eye on the drive (and definitely not use it for important data).
Just for future reference, I'd recommend that you use the manufacturer's diagnostic tool first and if you need a "2nd opinion" you could give it a try with a 3rd party solution.

Cheers!
Boogieman_WD

 

[Rikki]

Thanks Boogie,

It passed the h2test write and verify but when it was such a large drive and expensive I wanted to make 100% sure things would be ok

New drive on its way at the moment though

Cheers

Rikki