Smart meters.

inflames · 3 Jul 2022 at 13:09

Last year we requested a smart meter, well before the massive hike in energy prices. We have repeated this request twice sense the start of this year. I can only assume that they are snowed under with requests for them now. Has anyone else struggled to get one?

Semple · 3 Jul 2022 at 14:06

Yes. Eon were begging me to have one when I was with them 2 years ago. Now I'm with eon-next/sainsburys they're not interested.

413x · 3 Jul 2022 at 14:31

I got one easily. Unfortunately they couldn't fit a gas one due to a weird meter setup. But it's not as important as electric

crazyDAJT · 3 Jul 2022 at 18:16

Move to Octopus just over a week ago. Had one installed 5 days later. Already reporting readings.

Smart meters themselves don’t really save money per say. They do enable special smart tariffs that are good for PV, EV home battery owners. These are incentivised to move usage outside of peek hours.

If you just want to know what is using energy and when, just get a plug in KWH meter. Or if you want to be fancy get a Shelly EM and put it around your incoming supply tales.

MatsyLR · 3 Jul 2022 at 20:33

It depends on the supplier you are with.
There are appointments but it comes down to what area of the country you are in as many places still just don't have the engineers to go out.

darael · 3 Jul 2022 at 21:03

After I'd asked EDF at the end of last year, they installed my smart meters in the beginning of January. If anything, it was my chosen date that "delayed" the installation by a couple of days.

squerble · 4 Jul 2022 at 11:05

Our new house has an older SMETS1 meter, so even though it already has a smart meter, I'll need to get a newer one installed just to use Octopus GO for my EV

Hawk Tuah · 4 Jul 2022 at 11:26

Phoned Octopus to request one at the start of June, and a new meter + isolator was installed in a couple of weeks.

adencool · 7 Jul 2022 at 11:29

i had a v1 installed years ago, with a digital display.

stopped working for a few years when moved from eon. but new company went bankrupt - and got moved to octopus and it works again

Thou I have noticed that the £ i have used per day, is not the same as my bill for the same period in octopus's website - which is weird

SDK^ · 7 Jul 2022 at 12:06

squerble said:
Our new house has an older SMETS1 meter, so even though it already has a smart meter, I'll need to get a newer one installed just to use Octopus GO for my EV

Depends which SMETS1 meter you have.
I have a SMETS1 Secure 100 meter working with Octopus Go since March this year.

darael · 10 Jul 2022 at 12:27

I'm with EDF and when I turned my IHD on last night, it now shows the message "Electricity supply disconnected". The IHD is plugged in and my electric is on and I haven't experienced any outages. Restarting the IHD doesn't change anything.

Zenduri · 11 Jul 2022 at 19:34

darael said:
I'm with EDF and when I turned my IHD on last night, it now shows the message "Electricity supply disconnected". The IHD is plugged in and my electric is on and I haven't experienced any outages. Restarting the IHD doesn't change anything.

Are they Smets1 or Smets 2 meters and are they still providing readings to the supplier? Might be a simple fix of the supplier sending some dataflows back and forth to the meters and the IHD which is about a 10 minute job and can be done remotely by the supplier

darael · 12 Jul 2022 at 00:25

Zenduri said:
Are they Smets1 or Smets 2 meters and are they still providing readings to the supplier? Might be a simple fix of the supplier sending some dataflows back and forth to the meters and the IHD which is about a 10 minute job and can be done remotely by the supplier

They're SMETS2 meters, installed by EDF this January gone. I'm not sure if EDF are receiving my readings are not, but their Energy Hub does show data from 09/07/2022, with the message "We're checking your data. This takes a day or two." for 10/07 and 11/07.

I'll WhatsApp EDF sometime tomorrow and see if they are indeed receiving meter readings.

Could this problem be caused by myself powering the IHD down, other than to take meter readings?

BigBoy · 12 Jul 2022 at 23:13

darael said:
They're SMETS2 meters, installed by EDF this January gone. I'm not sure if EDF are receiving my readings are not, but their Energy Hub does show data from 09/07/2022, with the message "We're checking your data. This takes a day or two." for 10/07 and 11/07.

I'll WhatsApp EDF sometime tomorrow and see if they are indeed receiving meter readings.

Could this problem be caused by myself powering the IHD down, other than to take meter readings?

I work for EDF and the problem you have is common. It's most likely the Hub that's attached to the top of the Electric Meter (the bit with the flashy lights) and not the IHD that is at fault. The Comms hub most likely needs rebooting and an engineer/tech visit is required to do so.

If you PM me your MPAN I can get someone to look into it for you. (Not my area any more but I have associates that can do what's required).

darael · 12 Jul 2022 at 23:30

BigBoy said:
I work for EDF and the problem you have is common. It's most likely the Hub that's attached to the top of the Electric Meter (the bit with the flashy lights) and not the IHD that is at fault. The Comms hub most likely needs rebooting and an engineer/tech visit is required to do so.

If you PM me your MPAN I can get someone to look into it for you. (Not my area any more but I have associates that can do what's required).

Thanks for this, I'll PM you shortly, once I've located the MPAN number.

JonnyT · 13 Jul 2022 at 09:36

Was with EON, then 'migrated' to EON.next. Got talked into having a smart meter in April, it stopped working in May - the Chameleon IHD just loops round rebooting 'waiting for current data and 'connection lost'. Contacted EON.next (via Twitter :rolleyes:

) in mid-May, still waiting for an engineer visit to fix. Don't bother.

Zenduri · 13 Jul 2022 at 09:56

BigBoy said:
I work for EDF and the problem you have is common. It's most likely the Hub that's attached to the top of the Electric Meter (the bit with the flashy lights) and not the IHD that is at fault. The Comms hub most likely needs rebooting and an engineer/tech visit is required to do so.

If you PM me your MPAN I can get someone to look into it for you. (Not my area any more but I have associates that can do what's required).

You seeing more comms hub dropouts at the moment? We have seen a bit of an uptick on commshub reboots /power cycle jobs

Zenduri · 13 Jul 2022 at 09:58

JonnyT said:
Was with EON, then 'migrated' to EON.next. Got talked into having a smart meter in April, it stopped working in May - the Chameleon IHD just loops round rebooting 'waiting for current data and 'connection lost'. Contacted EON.next (via Twitter ) in mid-May, still waiting for an engineer visit to fix. Don't bother.

Has it been confirmed what the issue is and that a site visit is needed or did the CS guys say a visit was needed straight away? DM me, i work fairly closely with the Smart teams

JonnyT · 13 Jul 2022 at 10:15

From EON:

I've received an update from our smart metering team. They have tried get connection to your smart meter, as they were unsuccessful they have sent the information over to the Data Communication Company (DCC) who will investigate further and hopefully get communication to your meter sorted.

Zenduri · 13 Jul 2022 at 10:17

JonnyT said:
From EON:

Seems they raised a ticket with the DCC, i can get that checked for you if you DM me your mpan