My Favourite tippleI do hope they provide appropriate refreshments...
SMETS2, hubs, pairing etc
- Thread starter Sinbad2000
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- 19 Nov 2021
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- 1,147
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- Portsmouth
Have you tried Goslings black seal? I like Kraken but Goslings is my fave. Especially that Black Seal 151 - bang for the buck second to none and still drinkable!
I shall acquire a sample...Have you tried Goslings black seal? I like Kraken but Goslings is my fave. Especially that Black Seal 151 - bang for the buck second to none and still drinkable!
I did try again today, but their response was that the advice (by you, but I didn't mention anything to identify you) I have been given is wrong and they have done all they can. On top of that, they re-opened my complaint, gave me another goodwill gesture (which isn't quite what I was hoping to achieve) and as far as I can tell the complaint will be closed again.
I feel like I'm headbutting a wall.
Just to update that a manager has finally agreed to an engineer visit next week. Hopefully they will be able to finally sort this mess out!
Everything they have said is absolutely correct
as the meter is reporting to us there is no other course of action to take, or rather no requirement for us to make any more attempts as the meters themselves are working. I would be interested to know if the Comms hub (but on the top of the elec meter) was reset when the operative visited, and if they did a gas battery reset.I was told that my gas meter was sealed, so they couldn't reset it - they did say that some meters were capable of being reset as you said, but not mine. The comms hub wasn't touched, I was shown the pretty lights which indicate that it's functioning fine.Everything they have said is absolutely correct
EDF sent me an email about an ivie Bud, so my complaint handler has agreed to refund the cost of one to me so i can buy one - which I have done this morning and I'll let you know the result.
Another one/CAD I'd consider https://shop.glowmarkt.com/products/display-and-cad-combined-for-smart-meter-customers
they don't seem to provide a cheaper CAD usb stick for smets2 yet,
both support Home assistant integration
Didn't realise they were having interaction with customers about CAD devices yet. Interesting...I was told that my gas meter was sealed, so they couldn't reset it - they did say that some meters were capable of being reset as you said, but not mine. The comms hub wasn't touched, I was shown the pretty lights which indicate that it's functioning fine.
EDF sent me an email about an ivie Bud, so my complaint handler has agreed to refund the cost of one to me so i can buy one - which I have done this morning and I'll let you know the result.
The complaint handler I spoke with didn't have a clue about it, or if would even help me, so they are quite keen for my feedback to see if it works. I've deleted the email now, so I don't think I can find it again.
Soldato
- Joined
- 21 Apr 2003
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- 3,354
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- South North West
Joining the party just to have a pointless whinge. Caved in to smart meters just before Christmas, mainly to stop the incessant nagging from EON, and partly in hope of getting onto a demand shaping tariff eventually, now this is a normal home again and not a one-person care home.
The meters are next to each other. Electricity meter reports fine. Gas meter reporting nothing, and their "fix" of altering the regularity of readings (that's quite a physics conundrum) has -- quelle surprise! -- failed. So I'm submitting readings with photo evidence (required) to proved usage. They are a little perplexed by the fact I'm using so little gas, but that's because the thermostat's been on 14 instead of 20 since Mum died. I've offered to send them a picture of her grave and my extensive fleece & glove collection, but they've declined.
It's pretty clear all the incentives are for getting meters switched, not for getting them working properly. I've contemplated cancelling the direct debit to get their attention, as I'm coming out of winter with £500 of credit. But as they haven't billed me for any gas since the swap, I'm not sure this is a good idea.
Nothing in modern life is as simple as advertised, is it!
The meters are next to each other. Electricity meter reports fine. Gas meter reporting nothing, and their "fix" of altering the regularity of readings (that's quite a physics conundrum) has -- quelle surprise! -- failed. So I'm submitting readings with photo evidence (required) to proved usage. They are a little perplexed by the fact I'm using so little gas, but that's because the thermostat's been on 14 instead of 20 since Mum died. I've offered to send them a picture of her grave and my extensive fleece & glove collection, but they've declined.
It's pretty clear all the incentives are for getting meters switched, not for getting them working properly. I've contemplated cancelling the direct debit to get their attention, as I'm coming out of winter with £500 of credit. But as they haven't billed me for any gas since the swap, I'm not sure this is a good idea.
Nothing in modern life is as simple as advertised, is it!
It seems that the gas meters are the cause of a lot of problems, not only for customers but suppliers alike. Keep on at EON, but I do remember my first smart gas meter (SMETS1), which was installed in late 2014, took about 3 months before OVO eventually started getting readings from it. Things should have improved by now, as when I got my SMETS2 meters installed by EDF last January, it took mere hours.
If you hound EON enough, they might send an engineer out again. But, with EDF at least, it took so many calls before I spoke to a human with a functioning brain, that I honestly felt as though I was on a hiding to nothing when my IHD severed communications with my gas meter.
Does your IHD see the gas meter? With my SMETS1 meters, I could see both of my meters and their readings, yet they reverted to dumb meters (stopped sending readings to the suppler) when I changed my supplier away from OVO. Now my SMET2 meters are sending readings to EDF quite happily, I just can't view my gas readings. In a way, I'd preferred the SMETS1 meters, as I could at least look at my meter readings on the IHD. SMETS2 "benefits" me, as it sends readings to EDF - I've yet to see that benefit, as I've always taken my own manual readings every month.
If you hound EON enough, they might send an engineer out again. But, with EDF at least, it took so many calls before I spoke to a human with a functioning brain, that I honestly felt as though I was on a hiding to nothing when my IHD severed communications with my gas meter.
Does your IHD see the gas meter? With my SMETS1 meters, I could see both of my meters and their readings, yet they reverted to dumb meters (stopped sending readings to the suppler) when I changed my supplier away from OVO. Now my SMET2 meters are sending readings to EDF quite happily, I just can't view my gas readings. In a way, I'd preferred the SMETS1 meters, as I could at least look at my meter readings on the IHD. SMETS2 "benefits" me, as it sends readings to EDF - I've yet to see that benefit, as I've always taken my own manual readings every month.
What happens if your supplier doesn’t get readings for months on end?
Octopus haven’t received an electric reading from me since October last year as the smart meter has had a strop and refuses to work. Way things are it’ll be another few months before theres any action in their part
Octopus haven’t received an electric reading from me since October last year as the smart meter has had a strop and refuses to work. Way things are it’ll be another few months before theres any action in their part
@BigBoy
This is hopefully the last time you'll see me whinge to you about my IHD not talking to my gas meter.
I happened to glance at my IHD tonight (which I've not done for a while, although I've just left it plugged in near the meters) to find a new message on my IHD. The message merely said "Welcome to EDF Energy" - so I wondered if it was to do with the new prices or had my IHD finally paired with my gas meter. I'm glad to be able to tell you that it was the latter - I can new view gas and electricity readings on my IHD once again. How long this will work remains to be seen. But I am genuinely pleased it is working as it should again.
I've not contacted EDF or had any engineer visits, other than the ones I told you about this year. I'd like to think that they've found a solution and pushed through an update - but I do feel as though I just got lucky.
This is hopefully the last time you'll see me whinge to you about my IHD not talking to my gas meter.
I happened to glance at my IHD tonight (which I've not done for a while, although I've just left it plugged in near the meters) to find a new message on my IHD. The message merely said "Welcome to EDF Energy" - so I wondered if it was to do with the new prices or had my IHD finally paired with my gas meter. I'm glad to be able to tell you that it was the latter - I can new view gas and electricity readings on my IHD once again. How long this will work remains to be seen. But I am genuinely pleased it is working as it should again.
I've not contacted EDF or had any engineer visits, other than the ones I told you about this year. I'd like to think that they've found a solution and pushed through an update - but I do feel as though I just got lucky.
And me... my IHD has finally updated to my current provider, after many years and showing usage for Elec.
I noticed last week readings had been sent on my bill, I usually have to provide them manually.
An update must have happened, I've not had any visits either.
Good news at last!
I noticed last week readings had been sent on my bill, I usually have to provide them manually.
An update must have happened, I've not had any visits either.
Good news at last!
@darael great news!
EDF as a company are going through a massive change process at the moment as we shift our supply business from SAP-ISU & SAP-WAM to Kraken, because of this there has been a huge data cleanse process of all accounts, so maybe the cleanse has cleared up any issues and finally made it work properly!
EDF as a company are going through a massive change process at the moment as we shift our supply business from SAP-ISU & SAP-WAM to Kraken, because of this there has been a huge data cleanse process of all accounts, so maybe the cleanse has cleared up any issues and finally made it work properly!
Bit of a thread bump with troubling news I'm afraid.
@BigBoy
I turned my IHD on a few days ago just to see what the meter readings were. I felt deflated when I say the message "Energy supply disconnected" - the very same message that I got around the same time last year. EDF want to send me a new IHD out, but last year's experience has caused me to tell EDF no. They want to know why as this is the only way to resolve the problem - exactly the same as last year, which is when my IHD stopped communicating with my gas meter for over 6 months.
As the IHD can see both meters and (as far as I can tell) the only issue is that message, I'm just going to leave it plugged in near the meters and hope it somehow fixes itself again. As long as I can pull my meter readings from the IHD, I don't care any more. I haven't got the patience to speak advisors who half heartedly speak broken English while you can hear their colleagues having loud conversations amongst themselves in the background. At least you could get some common sense out the UK based call centres.
@BigBoy
I turned my IHD on a few days ago just to see what the meter readings were. I felt deflated when I say the message "Energy supply disconnected" - the very same message that I got around the same time last year. EDF want to send me a new IHD out, but last year's experience has caused me to tell EDF no. They want to know why as this is the only way to resolve the problem - exactly the same as last year, which is when my IHD stopped communicating with my gas meter for over 6 months.
As the IHD can see both meters and (as far as I can tell) the only issue is that message, I'm just going to leave it plugged in near the meters and hope it somehow fixes itself again. As long as I can pull my meter readings from the IHD, I don't care any more. I haven't got the patience to speak advisors who half heartedly speak broken English while you can hear their colleagues having loud conversations amongst themselves in the background. At least you could get some common sense out the UK based call centres.