SNR ISSUE

Locky

Locky

Locky

Soldato
Joined
14 Oct 2003
Posts
13,541
Location
South Derbyshire
Ok 8 days ago my line went dead, well the ADSL side of things did, phoned entanet and they said there was a major service outage at my exchange, it turned out to be a faulty line card.

so after the outage which lasted about a day my line syncs again but only at 3454 with a default 12db SNR, NOT happy I phoned entanet who got in contact with bt, bt said my line is fine blah blah, I asked entanet to get bt to put my line back to 6snr , the same as it was before the exchange went **** up, o no bt said we will have to send an engineer out etc with charges, entanet said no point blah blah, bt said give it 3 more days to stabilise and it should go back to how it was if it didn’t we take another look, 3 days later still the same and bt told entanet they cant do anything, so im [censored] off indeed.

Before my line went dead I had perfect sync rates of 5700 at around 50 days or more, which never dropped, only time it dropped was when I rebooted or the electric went.

SO how on earth am I going to get back the 6bd SNR I lost when that stupid exchange went down, why are bt being suck an [censored] about this, its not even hard to do, its done remotely and takes a few mins, if they are worried about time and money I would even pay for it and admin charges
 
Hi

Check with Enta what the FTR (fault threshold rate) is on your line as if your getting a lower sync rate they will be able to raise a fault with BT for a LTB (Low Threshold Breach) fault and when they raise the fault get them to leave additional notes that the SNR is higher than before the MSO and can it be reset to 6Db. If it is not below the FTR then ask them to raise an intermittent connection fault and leave the notes when raising the fault about altering the SNR.

Enta are good from what I hear but they are at the mercy of BT unfortunately the ISP's at the moment can not directly set target SNR's on Max lines but hopefully fingers crossed BT will be trialling some new tools for the ISP's that will give them greater control over the Max line profiles
 
thats odd, usually the higher the snr number the better the signal quality is. not sure how your getting slower speeds with a better snr. :confused:
 
yes higher snr lower the sync rate on lines which arnt next to the exchange


ive tried the FTR aproach and bt didnt want to know
 
it was yes @ 3424, now its syncing higher than that @ 3728, so bt dont want to know.

this is anoying as hell why are bt SOOO useless and doing anything
 
Tell me about it i have to deal with BT day in and day out.

The ionly suggestion really is to go back to Enta and ask them to raise the fault again and then once it gets rejected back to them as no fault found get them to call BT repair and ask them to do what it said in the notes hopefully can get some one in BT who knows how to read the notes on a fault.
 
ill ring every single day untill its done, thats fails ill put a petrol bomb in the cabinate, THAT FIX EM MOFOS!
 
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