So DPD have failed to deliver, failed to value the customer...whatever next?

Richie · 9 Nov 2012 at 18:56

I am still confused why the OP think anyone here really gives a flying **** about something so inconsequential :confused:

Hate to see OP in an ACTUAL crisis....

atpbx · 9 Nov 2012 at 18:56

Type_R said:
Do you work for DPD by any chance??

Just to be pedantic.....

You are not DPDs customer.

The sender is, complain to them, as DPD have an interest in retaining their business where as their only motivation to help you is to stop you bitching at them.

NightSt@lk3r · 9 Nov 2012 at 19:16

I feel your pain, DPD are terrible in my area too.

ince · 9 Nov 2012 at 19:22

Annoying but not the end of the world

Richie · 9 Nov 2012 at 21:25

DPD are great here....

Type_R · 9 Nov 2012 at 21:54

Woden said:
You rung up to complain it was late, before it was actually late. They now feel no obligation to deliver in a timely manner as you have already complained.

I called up at 10am just to check. I did not at any point anticipate or suggest to them that it was late.

Richie said:
I am still confused why the OP think anyone here really gives a flying **** about something so inconsequential

Hate to see OP in an ACTUAL crisis....

Your more likely to see me in your own crisis to be honest i.e. close to death following trauma etc...and in that situation I would probably be one of the few that could save you.

atpbx said:
Just to be pedantic.....

You are not DPDs customer.

The sender is, complain to them, as DPD have an interest in retaining their business where as their only motivation to help you is to stop you bitching at them.

Already did. If you read the OP then you might realise that DPD would not even look for the parcel without me requesting the sender to call them and ask them to search for it.

sven256 · 9 Nov 2012 at 22:01

Try yodel!

My current one I'm waiting for

Status Date Time Signatory Branch Comments
Possible delay, incomplete address 09/11/12 18:02 MIDDLETON SERVICE CENTRE (YODEL)
Out for delivery 08/11/12 12:04 MIDDLETON HOME DELIVERY (YODEL)
In Transit 08/11/12 12:04 MIDDLETON HOME DELIVERY (YODEL)
Passed to delivery courier 08/11/12 12:04 MIDDLETON HOME DELIVERY (YODEL)
Parcel with courier for delivery 08/11/12 MIDDLETON HOME DELIVERY (YODEL)
Parcel returned to delivery depot 08/11/12 MIDDLETON HOME DELIVERY (YODEL)
No Parcel But Data 06/11/12 12:52 MIDDLETON HOME DELIVERY (YODEL)
Out for delivery 06/11/12 07:47 MIDDLETON HOME DELIVERY (YODEL)
Parcel to be delivered by courier 06/11/12 06:16 MIDDLETON SERVICE CENTRE (YODEL)
Arrived At Depot 06/11/12 06:00 MIDDLETON SERVICE CENTRE (YODEL)
Departed Depot 05/11/12 22:06 HATFIELD TERMINAL
Arrived At Depot 05/11/12 21:55 HATFIELD TERMINAL
Parcel data received awaiting coll. 05/11/12 SOUTHAMPTON SERVICE CENTRE (YODEL)

And yes my address was fine on the site where i ordered.

Woden · 9 Nov 2012 at 22:01

Type_R said:
I called up at 10am just to check. I did not at any point anticipate or suggest to them that it was late.

And 12:00
And 2:30
And 3:30
And 4:30

Thats 5 times in one day. No wonder they didn't have time to find your parcel!

jackthezipper · 9 Nov 2012 at 22:04

Sound like the type of customer I would just say 'sorry I can't find it' and not even bother to look.

Spit · 9 Nov 2012 at 22:36

Mr_White said:
His toys didn't come when he was hoping, cue total meltdown.

HaHa best summing up ever!

Richie · 10 Nov 2012 at 07:25

Type_R said:
Your more likely to see me in your own crisis to be honest i.e. close to death following trauma etc...and in that situation I would probably be one of the few that could save you.

Yet something like a delayed parcel has you losing the plot? :confused:

Perhaps I would take my chances

Bobby@DPD_UK · 13 Nov 2012 at 12:48

Type_R said:
Ordered something yesterday from a company in Manchester. DPD picked up the parcel at 1500 in Manchester and had it at the B'ham hub at 04:53 this morning. It was sent Express Next Day. Then the trace goes cold. It did say they expected to deliver it today.

At 10:00 I called Customer services (CS) and asked why the tracking did not show that the parcel was on the van, out for delivery. I was told that they were 'a little late' getting the parcels on the vans and it may still be being loaded.

I called back at 12 midday when nothing had changed. This time I am told that the driver of this particular van has reported his handheld device is not functioning, so I should still expect to get the parcel late this afternoon. I was also told I would be called back by 14:30 to confirm after speaking to the depot.

I don' hear anything at 14:30, so I call CS to be told that my phone was busy and they had attempted to call. I find it hard to believe, as I have call waiting and no voicemails left. Anyways, the driver cannot be contacted and CS are going to speak to the depot to find out where the parcel is and call me back.

No calls by 15:30 and I am still sitting at home waiting. Sooo I called CS again. Nothing has been done since 14:30 (well 1000 actually). I get put on hold as the depot is contacted then I am told 'we will put you through to the depot manager.' OK. So I speak to some random guy, who isn't the manager, who says they have lost the parcel, definitely will not be delivered today and probably not tomorrow either. If they find it they will 'upgrade it for free' for Sat delivery. Oh by the way I cannot initiate a 'parcel search', only CS can. So I get transferred back to CS only to be told 'only the sender can ask for a parcel search.'

So I called the sender's company and they surprisingly called DPD straight away and called me back. They also conceded that its probable that I will not get the parcel until next week.

So I called CS again at 16:30 to lodge an official complaint. Which Company has a policy where only the sender can intiate a search for a parcel - when the parcel is lost wihtin the company itself?? Anyways I have been contacted by an 'Executive' from DPD who conceded they don't know where the parcel is and I probably should not expect it tomorrow. Although the free upgrade still stands.

Right so let me get this right. You lost a parcel which you cannot initiate a search for and then you have the audacity to suggest that you are doing me a favour by delivering it on Sat??

Muppets...total muppets. I for one would not give them a penny for delivering anything to anyone.

The funny part is I am sure that the parcel is in the delivery van as this particular van driver is a complete numpty and has done this before.

The wait continues.

Sorry to hear you've experience this service. Have you received the parcel yet? Drop us a mail - [email protected] - if you need assistance. Remember to include your parcel reference number and a contact phone number.

Cheers.

antijoke · 13 Nov 2012 at 12:49

People get so mad when they don't get the latest COD on release day. Did you pay £1,000 + for it from Ebay?