So how do I get an RMA for this crappy AMD GPU

MoleStrangler · 5 Mar 2019 at 23:04

Ordered on Sunday, arrived today (Tuesday). Nothing wrong with the delivery, very good.

Downloaded the latest version of Display Driver Uninstaller DDU, removed the Nvidia drivers.

Removed my Gigabyte Gaming G1 GTX 960, a GPU that's been very stable for a few years.

Installed the Gigabyte Vega 64 Gaming OC 8G that arrived and installed latest drivers from the AMD website.

And it causes my system to reset when pushed at 1080p, and just spent all evening trying to get this AMD GPU card to work...but nothing works

Sniper Elite about 2 mins into gameplay, then a reset
Apex, I can't get past the player selection before a reset
Other games I tried, result in a crash or reset.

So I tried some benchmark utilities:

FurMark lasts 3 mins and I get a restart.
Heaven 4.0 also causes a reset after a few mins also.

I have a >1000W Silverstone PSU, so my rig has plenty of power.

Puppetmaster · 5 Mar 2019 at 23:18

How old is the PSU?

Ezyryder · 5 Mar 2019 at 23:23

which PSU do you have? Are you connecting each connector to a separate set of PCIE cables? if it is a multi-rail PSU one set of cables might not be enough.

Zernath · 5 Mar 2019 at 23:23

I have to admit, that does sound like a PSU problem. Does it crash at all just idling on the desktop or during general web browsing?

Apone70 · 5 Mar 2019 at 23:46

Ezyryder said:
which PSU do you have? Are you connecting each connector to a separate set of PCIE cables? if it is a multi-rail PSU one set of cables might not be enough.

Normally this all day when it comes to GPU issues, multi rail need separate cables

MoleStrangler · 6 Mar 2019 at 07:37

The PSU seems to be fine, no problems when running my old GTX 590 (Dual GPU) I have never got rid of.

I'm running the same separate power cables to the AMD GPU, just like the GTX 590 I tested.

MoleStrangler · 6 Mar 2019 at 07:39

I have noticed the BIOS Part Number reported by the AMD drivers is xxx-xxx-xxx

This does not seem to be normal.

Woodsta888 · 6 Mar 2019 at 08:34

Hi,

Did you select the option (now under options tab in DDU) to boot to safemode? Probabaly more important doing this when swapping from NVidia to AMD or visa versa. May not be the answer but something in the process of elimination that can be done on a software level and only sat at the keyboard.

If you use the event viewer in windows (search event viewer> custom views>administrative events) - and note the time of the crash and post up what the critical error is - here 'may' give us more of a clue.

Very frustrating upon buying a new card for lots of dosh but you are in the right place for help.

You could summon the man that is AMD (AMDMatt) The OCUK expert, to an end where - AMD gave him a job! Top man, helped me out loads before. Hope he doesnt mind the name drop. Bear in mind that he is a busy chap.

MoleStrangler · 6 Mar 2019 at 08:35

StarCitizen seems to run fine.

MoleStrangler · 6 Mar 2019 at 08:42

Astroneer causes a reset.

Disco_P · 6 Mar 2019 at 09:09

It is possible you got a bad card. Can happen to any brand or model. OcUK will replace or refund if you ask them in the customer service section here:

https://forums.overclockers.co.uk/forums/component-technical-support.119/

teth · 6 Mar 2019 at 09:13

I had a 2060 in my system and when i went to V64 i was getting crashes. I had to re-install windows onto a formatted SSD/HDD then everything was fine.

old gamer · 6 Mar 2019 at 10:02

teth said:
I had a 2060 in my system and when i went to V64 i was getting crashes. I had to re-install windows onto a formatted SSD/HDD then everything was fine.

i had to do the same when i changed a nvisia 970 to a amd 290

555BUK · 6 Mar 2019 at 10:16

You could try under-clocking the card to exclude software/driver issues. Reduce vram and core clocks, plus reducing the power-limit (set negative value) will reduce load on your power-supply. This can all be done within AMD Control Panel Wattman. If you gain stability then you know it's not a SW/driver conflict.

Also, make sure your CPU+RAM is not overclocked (reset BIOS to default).

Finally, don't stress about it. You have 14-days from date of delivery during which you can request return the card for any reason, and are entitled to a full-refund.

vapor matt · 6 Mar 2019 at 10:53

Re install windows as this can cause it, and never discount the PSU what brand is it? And how many watts?

One of the biggest problems is DDU itself.

Start fresh, clean install only the AMD drivers.

nashathedog · 6 Mar 2019 at 11:48

MoleStrangler said:
Ordered on Sunday, arrived today (Tuesday). Nothing wrong with the delivery, very good.

Downloaded the latest version of Display Driver Uninstaller DDU, removed the Nvidia drivers.

Removed my Gigabyte Gaming G1 GTX 960, a GPU that's been very stable for a few years.

Installed the Gigabyte Vega 64 Gaming OC 8G that arrived and installed latest drivers from the AMD website.

And it causes my system to reset when pushed at 1080p, and just spent all evening trying to get this AMD GPU card to work...but nothing works

Sniper Elite about 2 mins into gameplay, then a reset
Apex, I can't get past the player selection before a reset
Other games I tried, result in a crash or reset.

So I tried some benchmark utilities:

FurMark lasts 3 mins and I get a restart.
Heaven 4.0 also causes a reset after a few mins also.

I have a >1000W Silverstone PSU, so my rig has plenty of power.

Hi, The problem's Gigabyte not AMD. Gigabyte may do decent Nvidia gpu's but over the last few years they've been releasing below average AMD gpu's, They did it with their RX480 which the reviewer JayzTwoCents did a video on, I bought a 4gb Gigabyte560 as a stop gap between selling my Sapphire Fury pro & grabbing a GTX 1080, At the time I thought it being low-end would mean they can't mess it up but boy was I wrong, Normally lower end cards don't have the heat & noise issues normally associated with high performance models but this had both, It was as light as a feather meaning not a lot of heatsink & poor heat dispersal which made it loud & I mean loud. I wasn't expecting class leading cooler performance just average would be okay but under load the fans had to spin up so high that it was like a hairdryer, I couldn't live with it so I didn't. For AMD gpu's it's best to go with an AMD only brand like Sapphire or Powercolor so don't put your bad experience with this card down as AMD's fault cause it's not it's Gigabytes.

Danny75 · 6 Mar 2019 at 12:01

MoleStrangler said:
The PSU seems to be fine, no problems when running my old GTX 590 (Dual GPU) I have never got rid of.

I'm running the same separate power cables to the AMD GPU, just like the GTX 590 I tested.

Try different cable location. Those two power cables could be on the same rail perhaps. Might help if you state the actual model of that Silverstone as they have a few 1000W, some single and other multi-rail versions.

Ezyryder · 6 Mar 2019 at 12:31

There are a few possible problems here, drivers. You need to clear up your nVidia drivers properly and then install the latest drivers from AMD directly, not Gigabyte.

Second possible issue might be the use of a multirail PSU which is fairly old.

BeanBandit · 6 Mar 2019 at 15:37

Ezyryder said:
Second possible issue might be the use of a multirail PSU which is fairly old.

This is what effected me a couple of years ago. Got a 1070 card to replace an old 670. But then playing games would shut the system down. Turned out the old 650W Corsair was multirail and couldn't supply the current required on one rail. Swapped out the supply for an EVGA and its been running perfectly since.

I'd be checking the model of supply and seeing how the rails are setup. Just because its a 1000W doesn't mean it not the root cause of the problem.