So, o2 retentions?

IamMed

IamMed

IamMed

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Contract is up for renewal in a few weeks and I'm wondering what o2s retention deals are like at the moment?

I know for a period they were being quite tight with there deals, have they improved again?
 
Well it's upgrade time so I gave them a call just now, fully expecting to be leaving.

Asked what phones I was interested in so I gave them the Desire, X10, HD2.

Told them I didn't want to spend anymore than £25 per month and that I would need at least as many minutes as I currently have (400) and the handset for free.

Was straight away asked what kind of deals had I found so far, to which I replied 600mins, 500 texts and internet for £25 per month on t-mobile.

Guy on phone was quite helpful and explained straight away that he knew they couldn't budge on the Desire so had a look into the other two, seems HD2 is also a no go on deals at the moment with them but he managed to make a deal with the X10.

So I'll be having an X10 delivered for free, 500mins per month, unlimited texts, unlimited net and wifi (500mb I think) for £25 per month over 24 months.

Still a lil worse than what I could find online elsewhere but not bad considering what they offer on there own site and saves me the hassle of switching etc.

Just hope I like android now :p
 
[TW]Fox;16908637 said:
Pretty rubbish deal, they've tied you in for 24 months with a phone that really was a bit of a disaster by all accounts.
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Disaster, how so?

and not being able to upgrade for 6 months longer will not end the world for me, plus it has more minutes than my current discounted tariff plus data which I didn't have before.

Nanobot said:
I too get the feeling O2 have dropped their standards with loyal customers and don't really care. Being with O2/Cellnet for some 15-20 years, they used to have different 'VIP' accounts such as O2 Select for 'loyal' customers where you get discounted phones, accessories and early upgrades.
I think early upgrades seem standard nowadays but when I upgraded not long ago, it was no different to what a new customer would have been offered, so ended up choosing the lowest tariff and contract.
Needless to say, this will probably be the last upgrade with O2 for me, then I'll probably go elsewhere or the freedom of sim-free/PAYG...
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I have two contracts with them currently, one for myself and the other is for a friend, annoyingly when I renew my number I get a crap deal, but when I renew other one I get something decent :p
 
Robboftw said:
He's talking about the X10.

Which was a bit of a disaster when launched compared to the Desire, sort of.
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Which as far as I know is pretty much fine now bar the lack of latest android?

Seeing as it's my first android phone I doubt I'll notice lol

For those who reckon the retentions deal was rubbish, please feel free to phone them on my behalf next time oh gurus of the mobile phone world and get a better deal...
 
blueacid said:
I'm just looking at the current deals too for the Desire.

Sadly I'm a fairly heavy (700-800mins/mo, 500sms) user, so the contracts are all in the £30+ price bracket.

I'm used to o2 600; 600 min, unlim sms, unlim o2 to o2 calls, and unlimited blackberry for £25 a month, 18 month contract.


The o2 network in Manchester seems to be falling apart half the time, so I won't feel too sorry to see them go if I'm honest.
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Guy I spoke with yesterday said they aren't allowed to do the desire for less than £35 per month atm.

They have more leniency with the X10, but anything decent with 18months is still a no go really :(

Spent a lot of time searching online recently and there are a couple of 18month deals for the desire and x10 but they were around £35+ per month if you wanted a lot of minutes.

Only £25 per month deals I found online for 18months were 100mins which is no where near enough :(
 
Depends on monthly spend, which "priority" group do they have you in?

o2 said:
O2 Priority List upgrade benefits are subject to the following Terms and Conditions:
Blue and Silver customers are eligible for one month early upgrade, Gold customers are eligible for three months early upgrade, and Platinum customers are eligible for six months early upgrade
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I'd still call the retentions team tbh when you are eligible for upgrade.

Explain to them you are eligible for upgrade but can't find any decent offers in store or online and see what they can do.

I didn't threaten to leave when I rang them, I just stated I had been looking around and found better deals elsewhere and asked if they'd be able to offer me similar.

I never ring upgrades, I always go straight to retentions as upgrades only offer what's on the website.
 
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