Sold macbook pro on the bay - Problems

Phill4321

Phill4321

Phill4321

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Joined
13 Oct 2005
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755
Hi, I seem to have a problem with a macbook that i just sold on a certain auction site that I will just call the bay.

Here is a copy of the message the buyer sent.

Q: Hi There, I hate to be a total pain but the laptop arrived in good time for Christmas. Thanks for that. It was a gift so that was great. Went I gave the laptop my girlfriend told me that this was not a macbook pro as described. Now I am not a great expert on these but she did show me pictures of a macbook pro's and they are labeled as macbook pro under the screen and in the system about menu. Neither are on the laptop you sent me. From what I understand for what she needs this for, desktop publishing and grphic design this is not of much use to her as she needs a macbook pro specifically. I don't know how to proceed here. Can you advise? Of course I would happily return the product as it is still in the condition in which it arrived with all the packaging. Let me know what you think. and what you want to do.

Now the macbook I sold him is the metal model, exactly like the macbook pro in every way as far as I know. And I genuinely thought this until the seller raised the issue. Except as pointed above it doesn't say pro on it? After looking into this, it seems it is some sort of early model, but Im not sure what type? How should I respond? Or should i just refund his money?

I feel like kicking myself because i just bought a new macbook pro, exactly the same but with higher specs, and it looks exactly the same? Was I wrong to sell it like this? There are only minor differences, but they look pretty much the same. Metal, with black keyboard, except this new one has a back lit keyboard and no user hatch to open the battery. The one I auctioned looks nothing like the white range of mac books which I know to be lower down the line, so I sold it thinking it was a pro.

The specs I sold it at are exactly like the current range of Pro models, and the auction stated the exact specs, only difference is the laptop i sold does not have the Pro name on it. What should i do?

Here are pics of what I sold

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Kind regards
Phill.
 
It's not a MacBook Pro, it's a Unibody MacBook.

The Spec is not exactly the same, the current MacBook Pro has an additional Firewire 800 port. Yours may also be missing the backlit keyboard depending if it's the high or low end model.

The one you have was a short lived model - it lasted around 6 months then got replaced by the current 13" MacBook Pro with the additional FW800 port and built in battery.
 
I'd apologise, refund and relist it as the correct model as it's not a Macbook Pro. Do you have a link to the auction?
 
I would offer some cashback first of all - I would work it out by looking through completed listings of the model you have to work out a reasonable price difference.

If he declines cashback, refund him.
 
I would explain to the buyer that you have made a genuine mistake. Tell them the difference, you could even point them to this thread. If it is only a Firewire port and a backlit keyboard point that out too. Finish by offering a full refund as soon as you receive it back or a partial refund.
 
Feek said:
I'd apologise, refund and relist it as the correct model as it's not a Macbook Pro.
Click to expand...

Yep, and be prepared to take a hit on the return postage.

To be honest the buyer doesn't need a MacBook Pro for desktop publishing and graphic design. Assuming the same CPU speed and amount of RAM the uMB that you sold them is 95% identical apart from the backlit keyboard and FW800 port. Neither of which has a bearing on the speed of running InDesign or Quark. Apple tend to generalise about the MacBooks not being up to it as the older plastic cased machines had godawful integrated graphics. Doesn't apply any more as the uMB and 13" MBP use the same graphics chip. Maybe offer them a £50 discount if they keep the machine?
 
Hi guys, thank you very much for your help. Looks like I will have to take the hit as this is my fault. Does anyone know if the charges that paypal took off the money he transferred to me will be refunded and reversed to him fully? But before it comes to that I will offer him a partial refund of £50 first to see if he excepts this. Do you think this is a reasonable sum?
 
I've seen this confusion before, in fact I'm sat in front of it. Someone at work was selling a 13" MBP which I was interested in - turned out to be a uMB which was initially disappointing as the base spec was far inferior to my upgraded 2006 MBP. They weren't clued up on the specs, but having taken a look it was a BTO spec 2.4GHz with 4GB RAM and the optional backlit keyboard. I got them to knock some money off and took it. It might be missing the Pro badge but it's a lot quicker and lighter than my old MacBook Pro with double the battery life.
 
I think offering £50 off is fair. I also, sadly, think it wont be accepted. The person's girlfriend reaction seems to have been 'it's not a macbook pro, I need a macbook pro, get me one...now'. If he goes back to her and explains that its nearly a macbook pro and the differences don't really matter it sounds like she'll simply respond 'but its not a macbook pro - I wanted a macbook pro'. Just a hunch and I hope for your sake I'm wrong.
 
if you do a full refund there are no charges from paypal or the bay,,, if you just ask him to confirm by email he is happy to accept a £50 refund because of mistake so this will help if you need paypal or ebay to listen to your side

simple answer no matter what you think right or wrong paypal will be on his side and issue a refund even if you dont return the goods so be wary get it returned asap or have it in writing he is happy to continue.

good luck but certainly refund him and take the hit on postage. but honestly i think you need to offer more than £50 a lot more


i allways thought a pro model had 15" or 17" screen anything under was non pro,, hence a 13" would be macbook or unibody


if yours is unibody model then according to mac2se**.net

Your Computer is a
MacBook unibody 13 inch Intel Core 2 Duo 2.00 GHz 2048 / 160 GB / superdrive

The Mac2Sell Quoted Value is :
£ 430

Learn all about your Mac - any Mac -

and above ie using 15" screen same specs you list

Your Computer is a
MacBook Pro 15 inch Intel Core 2 Duo 2.00 GHz 2048 / 160 GB / superdrive

The Mac2Sell Quoted Value is :
£ 580

Learn all about your Mac - any Mac -
 
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