Some hacker bought something on my ebay account !! WHAT!

Combat squirrel · 4 Oct 2016 at 22:37

As title !!!! :mad:

I'm fuming, I DO NOT UNDERSTAND how this happened - I was chilling with my friend and my phone pops up you sent $230 to some random in Japan for some playstation off Ebay :confused:

I've obviously logged into my paypal, flagged it as unauthorised activity, but says it takes 10 days to investigate?!?! WHAT - I don't have $230 free to just take out of my account

- they paid for it off my paypal linked debit card :mad:

- it will push me over my overdraft and I'll get charged

I'm so annoyed !! All my systems run Kaspersky and I just do normal internet stuff on my computers and work/play games on them, I just don't get it.

Has this ever happened to someone ? - how good were paypal at dealing with this?

I logged into my ebay account and nothing was there in the 'bought items list' - then i logged out and in again (changed passwords on everything obviously), and this 'hidden' tab appears on the items bought list ?!? - so i press it and sure enough this sodding playstation that i didnt buy is in it :confused:

- crafty git obviously hid it in my list somehow.

I dont get it though - why hack my account, buy something and only have it 'shipped' to my address? WHUT?

Has this ever happened to any one ?

Guest2 · 4 Oct 2016 at 22:41

One of my friends recently had her ebay account hacked too and someone bought £200 worth of pans and posted them to an address in Cambridge!

Do you have the randoms name and/or address?

AtreuS · 4 Oct 2016 at 22:42

He will be the person in japan probably!

HAz · 4 Oct 2016 at 22:44

Happened to us all.

muon · 4 Oct 2016 at 22:48

Sounds like the original email was a fake and you just gave them your paypal/ebay details.

Also these things don't tend to be "hacks".

loltim · 4 Oct 2016 at 22:50

HAz said:
Happened to us all.

Speak for yourself

Pawnless Endgame · 4 Oct 2016 at 22:53

It's not "hacking" though. It's social engineering. Someone has correctly guessed your password or you got duped by one of those doppelganger (cloned) web sites to steal your credentials. deviantART members are the worst offenders for over-using the word "hacked"... really gets my goat.

OP, you need to turn on 2-step authentication like what Gmail uses.

Unluckyalf · 4 Oct 2016 at 23:01

muon said:
Sounds like the original email was a fake and you just gave them your paypal/ebay details.

Also these things don't tend to be "hacks".

This

Have you confirmed using a proper paypal link that the funds have been taken? I have had one or two emails from ebay saying that i have bought stuff but they turned out to be phishing emails

Thekwango · 4 Oct 2016 at 23:05

muon said:
Sounds like the original email was a fake and you just gave them your paypal/ebay details.

Also these things don't tend to be "hacks".

Unluckyalf said:
This

Have you confirmed using a proper paypal link that the funds have been taken? I have had one or two emails from ebay saying that i have bought stuff but they turned out to be phishing emails

sorry to state the obvious again but did you go to your paypal through the message or directly via their website - if the message i'd bet a few quid you have just given them your login details!

spoffle · 4 Oct 2016 at 23:05

Change your passwords on another device, and check with your bank to see if your debit card actually has been charged.

Combat squirrel · 4 Oct 2016 at 23:06

Pawnless Endgame said:
It's not "hacking" though. It's social engineering. Someone has correctly guessed your password or you got duped by one of those doppelganger (cloned) web sites to steal your credentials. deviantART members are the worst offenders for over-using the word "hacked"... really gets my goat.

OP, you need to turn on 2-step authentication like what Gmail uses.

I checked its defo the real ebay.....where in ebay do I turn this on? I already use 2 step on google and use text verfication code for paypal.

spoffle · 4 Oct 2016 at 23:08

Okay, call your bank and make sure they deny the transaction so that you're not pushed into your overdraft.

It's a fraudulent transaction, don't accept no as an answer if they start playing games with you.

Captain · 4 Oct 2016 at 23:09

HAz said:
Happened to us all.

Not for me.

Combat squirrel · 4 Oct 2016 at 23:10

spoffle said:
Okay, call your bank and make sure they deny the transaction so that you're not pushed into your overdraft.

It's a fraudulent transaction, don't accept no as an answer if they start playing games with you.

Yeah I will phone ASAP - they are all 8-8pm every day !!!!

This person made the sale 8.20....probably knew this

spoffle · 4 Oct 2016 at 23:17

What bank are you with? They might have a 24 hour line for certain things.

Combat squirrel · 5 Oct 2016 at 00:09

OH MY GODD!!!!! Just got this back from paypal ?!?!?!?

"We’ve investigated your unauthorised payment claim.
We've reviewed your account and we’re satisfied that your account is secure and there has been no access by a third party. For this reason, we're unable to proceed with your unauthorised payment claim.
If you’re unhappy with a particular purchase, we encourage you to work with your seller to find a resolution. If a product you purchased never arrived or was significantly not as described, you may be entitled to open a dispute in the Resolution Centre and be covered by our Buyer Protection.
If there was a billing agreement linked to this payment, we have cancelled that."

What?!?! I didnt buy this item !!! lol - I have tried to resubmit the claim and it wont now as the case is closed.

Absolutely FUMING.

I didnt buy this item !!!

What can I do ?!?!?!

Captain · 5 Oct 2016 at 00:32

Give paypal a call, they should be able to sort it.

benjii · 5 Oct 2016 at 00:51

I get phishing emails all the time. Some of them are quite good. I had an authentic looking PayPal email, that even had legit PayPal links to the help and contact pages, only the login link was bogus. The email was made to look like a summary of your transactions, the bait is the iPhone 6 bought for $500. Anyway, a quick hover over the link and a look at the email header made it clear that it was fake.

That was a bit of a tangent, but my point is, maybe you got caught out by something like that. Setup 2FA on everything and never follow email links unless it's clear they are legit; better yet, never follow them at all.

Phone PayPal and explain your situation, you could always phone your bank too and see what they say.

Tefal · 5 Oct 2016 at 01:08

Combat squirrel said:
OH MY GODD!!!!! Just got this back from paypal ?!?!?!?

"We’ve investigated your unauthorised payment claim.
We've reviewed your account and we’re satisfied that your account is secure and there has been no access by a third party. For this reason, we're unable to proceed with your unauthorised payment claim.
If you’re unhappy with a particular purchase, we encourage you to work with your seller to find a resolution. If a product you purchased never arrived or was significantly not as described, you may be entitled to open a dispute in the Resolution Centre and be covered by our Buyer Protection.
If there was a billing agreement linked to this payment, we have cancelled that."

What?!?! I didnt buy this item !!! lol - I have tried to resubmit the claim and it wont now as the case is closed.

Absolutely FUMING.

I didnt buy this item !!!

What can I do ?!?!?!

Tell them the item mever arrived?

And tell your bank

Combat squirrel · 5 Oct 2016 at 01:17

Man alive I don't need this stress right now. Iv phoned the bank and they said nothing was showing on my account yet, so iv blocked my debit card, but she can't garuntee it will work..... Uggghhh ud think with plenty of warning they could just stop the transaction, I'm actually shocked how no one is doing anything and doesn't care.... I can't speak to PayPal direct until 8am, at which point they will be getting an earful, I can't believe they have basically told me in a nutshell 'yeah we don't believe you'.... What?? What son?? I think I'd know if I bought anything or not!! Jesus wept!