Swordfish said:
Depends on you what your company defines as "perfectly ordinary business practice and terms and conditions" and what other people believe to be ordinary. Any examples ??
Well its not that only the business finds them acceptable, so do I as a person... But for example;
I work for an ISP when people ask for a migration code to move to another supplier it can take up to 5 working days, even ofcom the industry regulators state we can take up to 5 working days, yet people get annoyed, angry and completely irrational, some if not all of the below are used;
"I want the mac code right away over the phone"
"I'm not getting off the phone untill I get my mac code"
"this is unnacceptable i'm going to see my solicitor about this"
"if you cant do it put me through to someone who can"
"I'm reporting you to ofcom, watchdog and I have contacts, I'll tell all my friends *** ISP is crap"
I can understand someone ringing up and registering a complaint about the situation and saying "i understand it takes 5 working days but i really think it should be shorter" instead of spouting expletives, demeaning my job role and acting like the code taking 5 working days is the crime of the century.