Sound issue with X470 Aorus Gaming 7 Wifi

@CaptnJack have something along the lines of your problem so this might help it might not

Now i'm on a totally different motherboard Asus Hero 7 x470 with a 3700x with Gskill 3600 memory, I'm also using a creative G6 external DAC amp, so a very different setup.

However i have something like your problem but it only impacts the mic transmission in discord. When i talk it results in the other people in the channel getting a crazy static sound etc over the top of my voice. This happens if i have the memory set at anything from 2133 up to 3466, with correct Flck....However as soon as i set the memory to 3600 with a flck of 1800 the issue goes away completely.

Something of note up to 3466 the CPU down-clocks to 0.3 volts in idle as soon as i go 3600 the CPU only down clocks to 1.00 volt, so i'm not sure if its something to do with CPU behavior or is it something happening in the motherboard when the memory is not set to the same as the modules xmp speed?

I always put in speeds and timings in manually and it runs fine at 3600 but wanted to test 3200 with super tight timings and geardown off, which works it passes memtest for 400% no issue but the sound problem stops me using it.

Hope some of this information helps
 
Thanks but i've already sent parts back for RMA. The problems i was having were kernel power error 41 reboots, crazy audio crackling despite not using xmp profile (the sound was also freezing and sometimes going even out of sync.) and high latency... Now imagine when i was editing a video and the audio went out of sync. What the **** am i supposed to do in that situation? I've sent it all back and hope they fix it. For the first time in a long time i've decided to spent a little more and then i get this lucky. ******* hell
 
Jamin280672 said:
If it's doing it on front rear and hdmi, it's not the sound chip on the board, hdmi carries audio from a chip on your graphics card, an entirely different sound chip.

It could be ram, it might be worth giving memtest an overnight run.
Click to expand...

Can you send me an image of the label on your memory? The chips can change on different batches so I need to make sure we test with the exact same versions.
 
I'm also having issues with the rear audio on my Gaming 7 WiFi. Just built a new rig with the following:

- Aorus X470 Gaming 7 WiFi Rev 1.1
- Ryzen 3600X
- RTX 2070 Super
- 16GB Trident Z 3200mhz C14 RAM

Updated Bios to F42a, installed Windows 10 Home 1803 and updated to 1903, installed AMD chipset drivers, updated firmware, installed audio drivers from Gigabyte's support page. Audio worked fine for a few days, then I turned on the PC one morning and no sound from the rear green Line Out port. Plugged the speakers into the front headphone jack on my case and everything works fine, tried the headphone jack on my monitor and everything works fine. Plugged the speakers back in to the green Line Out port and nothing. Plugged the speakers in to all the other rear ports one at time, selecting stereo speaker output for each, and no sound from any of the rear ports.

Reinstalled the audio drivers from Gigabyte's page, nothing. Installed the most recent drivers from Realtek's page, nothing. Flashed the audio chip with the firmware provided by @GIGA-Man and nothing.

Based on Google and forum searches, audio issues seem to be somewhat common with these boards, but nobody seems to have the exact symptoms as me either.

I really don't want to tear my rig apart and wait for weeks to have the board replaced/repaired, but I need to have this issue resolved, any help will be greatly appreciated!!
 
BushPilot87 said:
I'm also having issues with the rear audio on my Gaming 7 WiFi. Just built a new rig with the following:

- Aorus X470 Gaming 7 WiFi Rev 1.1
- Ryzen 3600X
- RTX 2070 Super
- 16GB Trident Z 3200mhz C14 RAM

Updated Bios to F42a, installed Windows 10 Home 1803 and updated to 1903, installed AMD chipset drivers, updated firmware, installed audio drivers from Gigabyte's support page. Audio worked fine for a few days, then I turned on the PC one morning and no sound from the rear green Line Out port. Plugged the speakers into the front headphone jack on my case and everything works fine, tried the headphone jack on my monitor and everything works fine. Plugged the speakers back in to the green Line Out port and nothing. Plugged the speakers in to all the other rear ports one at time, selecting stereo speaker output for each, and no sound from any of the rear ports.

Reinstalled the audio drivers from Gigabyte's page, nothing. Installed the most recent drivers from Realtek's page, nothing. Flashed the audio chip with the firmware provided by @GIGA-Man and nothing.

Based on Google and forum searches, audio issues seem to be somewhat common with these boards, but nobody seems to have the exact symptoms as me either.

I really don't want to tear my rig apart and wait for weeks to have the board replaced/repaired, but I need to have this issue resolved, any help will be greatly appreciated!!
Click to expand...

If you've used the flash and you are getting the same issues that's strange, everyone that used the update I passed them had the issue fixed. Can you make sure the firmware is 100% installed, some times if you try installing direct from a .zip file or .rar it will not work. Make sure the file is unzipped to your desktop, then run the update. If it still does the same I can ask my RMA team to have a look but as it's random this could be sent back as no fault found.

Let me know how you get on and I will see what I can do for you.
 
GIGA-Man said:
If you've used the flash and you are getting the same issues that's strange, everyone that used the update I passed them had the issue fixed. Can you make sure the firmware is 100% installed, some times if you try installing direct from a .zip file or .rar it will not work. Make sure the file is unzipped to your desktop, then run the update. If it still does the same I can ask my RMA team to have a look but as it's random this could be sent back as no fault found.

Let me know how you get on and I will see what I can do for you.
Click to expand...
To be honest, I can't say for certain that the firmware flash is working correctly, as it gives me no feedback. I unzipped the the file and ran it, loaded the .bin file and clicked flash, then it restarted my computer and that's it. No confirmation was given as to whether or not it had worked, but it didn't fix the issue I'm having with the sound. I also downloaded and installed the EC FW Update tool from the Gigabyte support page which contained an application called IFU_XE32_v1310, and I can't get that one to work at all. I open the application and an error message appears immediately saying the .bin file cannot be found, and when I click OK the application terminates. There are several .bin files in the same folder as the application, but it doesn't give me a chance to select or load any as the error message appears as soon as the application is launched.

What I find really strange is that my issue seems to be different than what others have been experiencing. I've never had the issue of intermittent low volume or pops/crackles in the audio, it just stopped working altogether one day and I haven't been able to get it back since. It also seems strange that it will work on both my case's and my monitor's headphone jacks, but none of the rear jacks on the board itself will give me anything.

I might just try a clean install of Windows this weekend and see if anything changes. The PC has only been built for a little over a week, so I won't be losing too many apps and files.

I think I would rather buy a dedicated sound card than RMA the board, if I knew for sure that a sound card would solve the issue, but I don't like that I spent so much on a high end mobo to have such a trivial issue cause me such a massive headache.
 
Hi, people!
From some time ago, I started to have an audio issue with Aorus X470 Gamming 7 WiFi. Different issue as usually here.
Every maybe a minute or so, when some sound is playing (song, video, no matter of player), it makes a "BZZZZZZ" for maybe a 0.5 sec.
This is terrible! Tryed more version of Realtek drivers, MB BiOSes, chipset drivers... Nothing. Currently all updated to the latest.
Windows 7 x64. (NO such problems on Linux Kubuntu TT!)
I am using SPDIF for speakers and rear green jack for headphones (sometimes). Both outputs affected.
Can anyone please help me?
Thank You.
 
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