Specsavers

Evolve · 20 Dec 2008 at 18:20

Does anybody here know of, or have experience of, Specsavers returns/refund policy?

I got some new glasses off them the other day, and despite numerous trips back to the shop, the things just won't fit me properly. Also, on closer inspection the lenses are not identical - one has been drilled in a different place to the other resulting in quite a significant 'slanting' effect when they are worn.

On the back of my receipt it says they will sort anything out within 6 months "no quibble, no fuss", but there is no mention of refunds. The glasses are unsuitable and badly made, therefore I want my money back. Am I within my rights to ask for this?

Sanguinnus · 20 Dec 2008 at 18:22

I daresay you would be eligible especially if they are blatantly crafted badly. Stick to your guns and demand a refund or free replacement.

MarcLister · 20 Dec 2008 at 19:39

If Specsavers can't/won't help then ring your local Trading Standards office who'll be able to give you info on your legal rights.

LoSt · 20 Dec 2008 at 19:50

if that dont work, walk in knocking over all the sunglasses/glasses racks claiming that there is something wrong with your glasses.

jamoor · 20 Dec 2008 at 20:44

I think your first mistake was buying glasses off a high street.

Did you pay using a credit card?

Evolve · 20 Dec 2008 at 21:39

jamoor said:
I think your first mistake was buying glasses off a high street.

Did you pay using a credit card?

Where else am I going to buy them? "The Internets"? Who would be even worse trying to amend the fit?

No, I didn't pay with a credit card however - would this alter anything?

Edit: Gotta say I love the comedy value of LoSt's suggestion though, I'm so tempted to try it

V4NT0M · 20 Dec 2008 at 22:01

jamoor said:
I think your first mistake was buying glasses off a high street.

Did you pay using a credit card?

I think rather what he did was buy them on or from the high street, rather than off.*

Anyways, I'd go in and see if there are any other glasses you might want, surely they have a wide enough range and are more likely to give you a replacement than a refund.

Not that I'm suggesting you're not entitled to a refund, I'm not sure on that one.

*May or may not be true.