SSD RMA: How long does it take?

Levirginien · 30 Oct 2010 at 17:17

I recently sent a misbehaving OCZ Agility on RMA and was hoping for a quick turnaround but was informed by email that it has been sent back to the manufacturer and could take up to 28 days :eek:

has anybody been luckier...

Thumpsta · 30 Oct 2010 at 17:31

Just sent one back to Crucial in Scotland. Posted Monday 2pm and received the new one in the post on Friday morning. Not OCZ i know but I was pretty immpressed with this. They kept me up to date via email when they received it/tested/despatched.
Nice little upgrade to. M225 to a C300

Levirginien · 30 Oct 2010 at 18:17

Thumpsta said:
Just sent one back to Crucial in Scotland. Posted Monday 2pm and received the new one in the post on Friday morning. Not OCZ i know but I was pretty immpressed with this. They kept me up to date via email when they received it/tested/despatched.
Nice little upgrade to. M225 to a C300

Very good indeed

Unfortunately for me unless I am mistaken I believe OCZ is based in San Jose California...

Invertigo · 30 Oct 2010 at 18:27

I think OCZ have an office/factory or whatever in Holland for EU RMA's

Levirginien · 30 Oct 2010 at 18:31

Invertigo said:
I think OCZ have an office/factory or whatever in Holland for EU RMA's

Thanks for that invertigo. Maybe this relative proximity will speed up things a bit...

jorzeh · 30 Oct 2010 at 18:42

I think i would just buy a new one while i RMAed one since i could then have a good excuse to use one for games and my other half wouldn't ask questions

reygjabla · 30 Oct 2010 at 19:39

Levirginien said:
I recently sent a misbehaving OCZ Agility on RMA and was hoping for a quick turnaround but was informed by email that it has been sent back to the manufacturer and could take up to 28 days
has anybody been luckier...

Turn around is around 2 weeks. You send the defective drive to Netherlands where it will be checked. Once confirmed faulty. they will inform taiwan to send you a replacement straight away which could take another 3 to 4 working days. Thats how I got mine replaced.

Levirginien · 30 Oct 2010 at 20:27

reygjabla said:
Turn around is around 2 weeks. You send the defective drive to Netherlands where it will be checked. Once confirmed faulty. they will inform taiwan to send you a replacement straight away which could take another 3 to 4 working days. Thats how I got mine replaced.

Thanks for that. I guess I would just have to be patient...
It is just hard to revert to my old samsung F3 320 as once you've experienced SSD, spinners become so slow. I might have to jump to the new sandforce vertex if the wait becomes unbearable

Bane · 31 Oct 2010 at 12:20

At least you might get an Agility2 back, so a slight upgrade.

Thumpsta said:
Just sent one back to Crucial in Scotland. Posted Monday 2pm and received the new one in the post on Friday morning. Not OCZ i know but I was pretty immpressed with this. They kept me up to date via email when they received it/tested/despatched.
Nice little upgrade to. M225 to a C300

That's why I'd consider Crucial, for quickness. But with the change to a C300 you lost 2 years warranty? As total of 3 years for the C300 range instead of 5 years for M225 range, probably dated from original purchase date still.

Levirginien · 2 Nov 2010 at 22:24

Bane said:
At least you might get an Agility2 back, so a slight upgrade.

That would be brilliant

That's why I'd consider Crucial, for quickness. But with the change to a C300 you lost 2 years warranty? As total of 3 years for the C300 range instead of 5 years for M225 range, probably dated from original purchase date still.

3 Years warranty is just fine as I believe that in even just a year time, we'll be considering newer and faster storage. Anyway, while waiting for the agility I bought a 60GB vertex 2 and will be doing a fresh install this weekend. Cheers folks