ssd rma

madsin · 19 Jul 2014 at 11:35

hi all

had my crucial m4 64gb ssd that i got from overclockers uk just stop working.
i tried it in anouther pc but its dead.
i got it in feb 2012 but havent kept any of the packaging.
none of the seals are damaged and its in pristien condition.
am i still coverd by warrenty.
thay dont sell these drives any more.
been great uptill now never had an issue.
can i still rma this with out pakaging.
sorry if i sound dence ive never rma befor.

thanks guys

Surveyor · 19 Jul 2014 at 11:43

Is it completely dead?

Are you able to update the firmware?

There was a problem which caused the M4 to stop working after ~5,200 hours of use: M4 SSD 5200 hour timebomb

If that isn't your problem then you can RMA without the original packaging as long as you package it sufficiently to send it back.

After two and a bit years OCuK may ask you to send it back to Crucial.

Get in touch and see what they say.

madsin · 19 Jul 2014 at 12:35

i intend to send it back to Crucial m8
as far as i can tell it is compleatly dead but ill try a firmware fix.

madsin · 19 Jul 2014 at 12:47

nope no do , 1-0-0-90-crucial-070h-07-00-ssd-firmware-update-signed-w7 could no find any ssd on this system.
so im asumeing its dead.
unless theres any outher check ?

Surveyor · 19 Jul 2014 at 13:08

It's not the firmware and it doesn't work in a different PC.

I assume it's not detected by the BIOS in either PC?

Have you tried different SATA ports on the motherboard?

Unfortunately it sounds like it's going to be RMA time.

madsin · 19 Jul 2014 at 14:57

yep tried it in diffrent sata ports and yep i think your right its def an rma.