Have you checked for a line fault?
Have you checked that it isn't the router playing up?
Have you complained to your ISP?
For an alternative ISP (which won't help much if it is a line problem) I like Plusnet.
No conspiracy. It's so easy to compare speed test results to actual throughput they'd never get away with it.
Unfortunately, most ISPs have started noticing when a user initiates a speed test and stop throttling for the duration of the test. So, the speed test results look normal, but as soon as the test is done, the ISP goes right back to throttling.
Wow a page that exists mainly to sell VPN subscriptions via affiliate links makes an unfounded claim that ISPs throttle non-speedtest traffic and conclude that a VPN is a good way to fix it. What a surprise!
I would love to test this theory, but I don't have a VPN. The fact I suspected it before finding that site lends it some credence in my mind.
A VPN might indeed be my first port of call before faffing around endlessly with technical support with my ISP who'll instruct me to do painfully slow nonsense like resetting the router, before eventually offering me the option of an engineer visit at my expense or having the audacity to state with 100% certainty my bandwidth issues at peak time are due to malware or some random made up nonsense.
I currently see posts of many saying SSE are now completely unreachable on their customer service
Clearly you haven't read my most recent post except for the last sentence. SSE are now unreachable since their recent all-evening outage and now constant poor internet for a huge amount of customers.You haven't listened to a word anyone has said in this thread. Since you are moving ISP there is no more to comment and good luck with BT Fibre.
SSE are now unreachable since their recent all-evening outage and now constant poor internet for a huge amount of customers.
Do you know how to diagnose a line when there are problems?
Can you give us the steps and actions before and after calling SSE?
how is your new ISP doing?
Thought about getting another line installed and having ADSL on it? Or as suggested a 4G fallback?I've played around with my router and seen it at its worst where it constantly failed 1 of 2 of its DNS tests. I switched the DNS to Google's DNS. It made none if any difference. Being a layman, I thought DNS affected webpages only, but at the same time online gaming was wrecked and unplayable, which I thought was an entirely different kettle of fish. The closet thing I have to Netflix and other streaming services is my Sky box, and that too regularly failed outright to record anything On Demand.
Things are now better. BT doesn't go live for another 6 days. Almost tempted to cancel the change of ISP, except I depend on my home connection for business purposes, and it'll be exceedingly painful for me should my internet fail while I'm on call during peak times, like it did recently, where no apology or acknowledgement of their ever being a problem was given until 2 days later and only with a twitter fob-off largely stating 'don't call us'.
Personally I can't afford such downtime, and if premium BT and other ISPs are exactly the same (which I douibt) then seems I'll have to learn the hard way that the UK's fibre network/all ISPs blow still in 2019, despite hearing from some BT users who have had rock solid connections and are heavy content uploaders / server hosters and have been for years without interruption.