STARTUP PROBLEM - PLEASE HELP!

Ben435 · 8 Jan 2010 at 11:02

Recently built my first system:

Motherboard: Gigabyte GA-790XTA-UD4.
Processor: AMD Phenom II X2 Dual Core 550 3.10GHz Black Edition.
Memory: OCZ Obsidian 4GB (2x2GB) DDR3 PC3-12800C9 Dual Channel.
Graphics Card: Sapphire ATI Radeon HD 5770 1024MB GDDR5
Power Supply: Corsair TX 650W ATX SLi Compliant Power Supply.
HDD: Western Digital Caviar Black 500GB SATA-II 32MB Cache.
OS: Windows 7 Home Premium 64bit.

The first few days everything was fine no errors at all but after about 3 days the following error occurred (and keeps occurring – it only happens on the first boot up of the day!):

Windows 7 starts as normal, it then goes past the welcome screen and the screen goes blank (you can still see the cursor) sometimes I will get the error message that “Windows Explorer has stopped working”.

Today for the first time a new error message was shown "Desktop Window Manager has stopped working"

Any Help appreciated.

Thanks
Ben

Showboat · 8 Jan 2010 at 11:09

When i built my pc and mapped drives to my old pc to copy the stuff off i never unmapped the drives. Windows kept trying to reconnect every logon and would get a black screen while it did it, never got the stopped working messsage though.

Start - run - eventvwr and look for red events in your system and application logs, post any results.

Ben435 · 8 Jan 2010 at 11:24

Hi thanks for the help, I have print screened the errors, could i send them to you via email

Chives · 8 Jan 2010 at 11:26

upload them to http://imageshack.us/ and post them here

Ben435 · 8 Jan 2010 at 11:29

Thanks

Showboat · 8 Jan 2010 at 12:11

Only looking at today:
10:49:26 in the system event log is where it starts.
Event ID 7024, need to know what it says in there double click that one and cut paste it in here.

geekyEd · 8 Jan 2010 at 12:16

Did you stress test the machine prior to installing an operating system?

Ben435 · 8 Jan 2010 at 12:19

Ben435 · 8 Jan 2010 at 12:20

BluZiff,

No i didnt, i have run furmark which the system handled fine and 3DMark.

Thanks

geekyEd · 8 Jan 2010 at 12:25

try running prime 95 for 30 minutes.

Ben435 · 8 Jan 2010 at 12:39

Ok, will do.

Thanks

Ben435 · 8 Jan 2010 at 14:11

Hi BluZiff,

left it running until now, doesnt seem to be showing any issues!

Thanks
Ben

Ben435 · 8 Jan 2010 at 14:23

Worker 1:

Worker 2:

geekyEd · 8 Jan 2010 at 14:37

All drivers for components installed correctly?

I'd just back everything up and reinstall windows tbh mate, it will only take an hour or so and should solve the issue.

Ben435 · 8 Jan 2010 at 14:49

I did have trouble installing the drivers for my TV card, it works fine in media centre and is not showing any issues in device manager.

I think i will remove the card and see what happens on tomorrows first boot up!

Thanks again
Ben

Ben435 · 9 Jan 2010 at 09:26

Started it up this morning, after the welcome screen the screen went black (couldnt see the cursor) after about 20 seconds the desktop was shown!

THEN....

The "Desktop Window Manager has stopped working" message popped up, and the screen went white!

Think I am going to have to do a clean install.