STEAM help

antijoke · 15 Aug 2009 at 15:36

So I have had to help my mum with some problems with her PC today, and I have noticed my old STEAM account on here with CS/HL/TFC etc.

It would be quiet nice to play these games again, however I do not have access to my email account that I used to sign up with (an NTLworld account), my STEAM account auto logs me in on this PC.

Now is there anyway to retrieve this password? I cannot change my password without knowing the old one and I also cannot change my contact e-mail without knowing my password. :mad:

I also do not want to log out of the account through steam as then I'm totally buggered.

Anyone offer any help?

SpaghettiOs · 15 Aug 2009 at 15:51

I think the only thing you can do is contact the Steam Support team using their website with proof of ownership of the account. I'm not sure of the specific details, but if you check out the support section it should tell you how to do it.

Pookie Bear · 15 Aug 2009 at 15:52

When I lost my password, I proved ownership of my account by providing them with a photo of the key from my boxed version of Half Life 2 and details of my last purchase from Steam.

antijoke · 15 Aug 2009 at 15:54

So if I take a photo of my HL1 game case (which is the key I used to register the account) and send it to them they will change my email and password to my current e-mail and reset the password?

rah^ · 15 Aug 2009 at 16:11

mmm ignore

antijoke · 15 Aug 2009 at 16:18

Thanks for the help though guys, will send them a photo of the CD key and hope they can help, at least I know the e-mail address I used now.

bledd · 15 Aug 2009 at 18:22

good luck with this, let us know how you get on

antijoke · 15 Aug 2009 at 20:28

Well a support ticket has been raised, with picture of original jewel case with cd key.

Fingers crossed they sort this out.