Yeah I know sad right... I got bored the other day (that's what 2 weeks off work does ) and decided to bung a few quid into my Steam account to nab some natty skins for CSGO.
It seemed the server was having issues because I tried to make a few purchases that didn't go through, and instead came back with a server error and confirmation that no purchase had been made. Annoying but whatever. Turns out the next day that one of them (for a grand total of £2.23) did go through as a duplicate. Well, more accurately I bought the skin once, got the message that it didn't go through so refreshed the page and bought another one. Turns out both went through.
I sent a complaint to Steam who have responded twice now basically washing their hands of it. If this was a credit card transaction I'd have flagged it as a duplicate and it would have been sorted, but because this was money I'd put into Steam I can't do that. I think it's really pants they won't take any responsibility, they basically say they can't do anything because it's a market transaction between two people, and that I should just re-sell it. Conveniently they'd make another amount of commission and I'd probably struggle to get my money back because the price of the skin is staying pretty solid at what it was.
Anyhoo, worth pursuing?
It seemed the server was having issues because I tried to make a few purchases that didn't go through, and instead came back with a server error and confirmation that no purchase had been made. Annoying but whatever. Turns out the next day that one of them (for a grand total of £2.23) did go through as a duplicate. Well, more accurately I bought the skin once, got the message that it didn't go through so refreshed the page and bought another one. Turns out both went through.
I sent a complaint to Steam who have responded twice now basically washing their hands of it. If this was a credit card transaction I'd have flagged it as a duplicate and it would have been sorted, but because this was money I'd put into Steam I can't do that. I think it's really pants they won't take any responsibility, they basically say they can't do anything because it's a market transaction between two people, and that I should just re-sell it. Conveniently they'd make another amount of commission and I'd probably struggle to get my money back because the price of the skin is staying pretty solid at what it was.
Anyhoo, worth pursuing?