Steam refunds?

thedoc46

thedoc46

thedoc46

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Hi has anyone managed to get a refund from Steam?

I purchased the Quake collection yesterday for $14.99, none of which works for one reason or another. Anyway, rather than even bother with the troubleshooting, i've just asked Steam for a refund right away. I would have hoped that Steam test their products to work on a generic setup before selling the title.

I'm guessing they'll say get lost. In which case I'll resort to buying retail, in which you have a leg to stand on, when it comes to a refund.
 
I dont see that happening. i would think its down to the person to decide if the game can run on there system
i dont see it being a problem on STEAM side that the game doesnt work
 
Not a *********'s chance in hell :).

Oh and it's not Steam's problem, it's the publisher's. Steam is just the content delivery system.
 
thedoc46 said:
Hi has anyone managed to get a refund from Steam?

I purchased the Quake collection yesterday for $14.99, none of which works for one reason or another. Anyway, rather than even bother with the troubleshooting, i've just asked Steam for a refund right away. I would have hoped that Steam test their products to work on a generic setup before selling the title.

I'm guessing they'll say get lost. In which case I'll resort to buying retail, in which you have a leg to stand on, when it comes to a refund.
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Not sure about that, in the UK at least if you buy a PC game you are NOT allowed to return it because it doesnt work or wont run. because of the system specs, i am not sure if there would be anything you could to if the game didnt work other then if the game disc wouldnt read
 
I got an extra copy of torchlight by accident and requested a refund. Thy basically said FU so I had to give it ti a mate as a six month early birthday present. N1 steam.
 
Try running the games in software mode rather than OpenGL, if they work then you may need to use older video drivers. I found recently the latest NVIDIA drivers caused OpenGL to break in these games.

As for getting a refund, you could try contacting customer support but there's virtually no consumer protection with these services so I doubt you'd get anywhere.
 
PhillyDee said:
So you want a refund becasue you are too lazy to get a 10 year old+ game to work?
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Thats harsh. The games steam sell should work on the majority of todays systems. What would be the point in selling a game that works on nothing newer than say windows 95?
 
Its pretty easy to get these games working fine on Windows XP, vista and win 7 infact most of the quake games should work out the box even old quake 1.
 
Drukk said:
Thats harsh. The games steam sell should work on the majority of todays systems. What would be the point in selling a game that works on nothing newer than say windows 95?
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My point exactly. It should work and if it doesn't you should get your money back.

What would happen if you bought a toaster, plugged it in and it didn't work?

They could easily publish a game that didn't work on ANY system, rip everyone off and say hey it' just doesn't work on your system.. whats them to stop doing that?

I saw the special offer and though hmmmm i wouldn't mind having a retro session on quake.. didn't realize they hadn't improved on the image to make it work on a typical generic setup of today. robbed !
 
PEBKAC.

There is nothing wrong with the game, the game works perfectly.

thedoc46 said:
What would happen if you bought a toaster, plugged it in and it didn't work?
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Except in this case you essentially bought an American toaster and tried to plug it into an English socket.
 
Hmm just tried my Q1/2/3 on steam, 2 and 3 arnt loading at all, the process runs for a fraction of a second before stopping with no msg. Must be a win7 64 issue as Ive never had any problems before on xp and vista 32/64.

I agree this is annoying but if you look at the system requirements they all say win 2000/xp/vista compatible. You should have checked them before purchase.
 
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it depends i m guessing no, but have you treid everything possible to get it to work and I think thats the only time steam may give you a refund.


So bring on compatibility wizard :p
 
Disable crossfire and they will work, also dont use the opengl 4.0 beta's as they will break both quake 1 and 2
 
If you buy through Impulse you get a refund if there is a technical problem. If you don't like the software you can get 75% of your money refunded.
 
Yojimbo01 said:
I got an extra copy of torchlight by accident and requested a refund. Thy basically said FU so I had to give it ti a mate as a six month early birthday present. N1 steam.
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How do you accidentally buy video games? Even with Steam you have to click about 3 buttons, including a "confirm" button, so going through the whole process accidentally is an impressive feat :p
 
Products should be fit for purchase imo and shouldn't require a whole lot of fiddling to get them working. All retailers should take the Good Old Games approach and make sure their games actually work on a modern OS before selling them.
 
Managed to get a refund for BC2 pre-order so I could buy it off EA Store.

How do they handle registered retail games - do they deactivate it off the original owners account?
 
what steam should do for future customers, is do a system check which confirms whether the game is compatible with your system and confirm what criteria you fit in. i.e. low spec = your system spec is low and you may experience slow gameplay ect/ or unfortunately your system does not match the system requirements and confirm why.
 
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