Steam...

Macabre · 16 Dec 2006 at 20:09

Okay so I was just messing around on MSN settings and the connection part loaded up and it displayed this:

Uhm im not really sure how to fix that on my router? I mean the NAT section on my router is empty like nothing filled in, so im not sure what to put there. Even though every other program works fine but Steam, im wondering if ^ is causing Steam not to connect.

My router manual:

http://www.interspezi.de/treiber/router/jetway/handbuch/orginal/

Answers greatly appreciated.

gord · 16 Dec 2006 at 20:15

Sounds like you just want to enable UPnP on your router.. strict NAT should be fine for steam..

Macabre · 16 Dec 2006 at 20:19

gord said:
Sounds like you just want to enable UPnP on your router.. strict NAT should be fine for steam..

Do you reckon you could help me enable it because I can't seem to find an option for it. I'll read through the manual, but where is it generally located?

gord · 16 Dec 2006 at 20:47

Im afraid i cant get to the manual's site, so i dont really know.. if your router is UPnP capable it should say and be quite obvious i would have thought.. other than that im no use sorry.

JonC · 16 Dec 2006 at 23:42

Steam's been having a few problems over the last few days, something about a server centre being hit by some severe weather/a power cut.

Give it a while and try again.

Macabre · 18 Dec 2006 at 23:20

Dunno why im the only one that can see that router website.

Anyway is their anyway to enable UPnP somehow within command prompt or something like that?

Or even with a program?

Macabre · 22 Dec 2006 at 12:59

Bumping again...

I enabled UPnP through Windows but it was already enabled I just set it to automatic.

Anyway I still can't login to Steam due to that error and the MSN connection option is still telling me im behind a restricted NAT and UPnP is not enabled :confused:

MAllen · 22 Dec 2006 at 18:37

Steam - you don't actually need UPnP to use steam. You are purely doing outgoing connections when playing games via steam.

A very quick scan of that manual shows it is a cheapo router with no UPnP in it. So this is why you can't enable it.

Note the post above that points towards problems with some Steam servers. Though I have just fired up my Steam product, and it is kicking straight into updates. So no problems with connection from here.

Macabre · 23 Dec 2006 at 13:36

^I dunno whats wrong :confused:

I seriously am lost, I mean I fix all of my problems I run into no problem, I research if I have to and fix it no problem. But this I have researched and everything for months and can't come to a conclusion on whats not making it work. I don't even know whats causing it not to work, I know its most likely the router which it is probly but I don't know how to make it work on the router, it always worked before but just magically stopped?

Steam support can't help me on it:

"This would be an issue you would need to contact the router manufacturer regarding, we could not troubleshoot this issue."

I don't even know what im supposed to look for in the manual :confused:

?? I can't get another router if it worked before it has to work again I just don't know what was changed on the router to make it not work? I mean I know an IT professional came to link up another computer to the router and configure it to work with it but I don't know what was changed.

Seriously I haven't got a clue how to fix it, help!

MAllen · 23 Dec 2006 at 14:48

Are you trying to start a Server, or just play a normal game via Steam?

Can you surf the Internet in a normal way?
Can you send email in the normal way?
Can you use chat clients (ICQ/MSN/Yahoo/Skype)?
Generally - does the Internet, except for Steam, work perfectly for you?

What - exactly - is the problem with Steam? At what point does it fail for you?

Have you still got your USB ADSL modem? Install this and then do a test using this. It will confirm to you if it really is your Router that is to the problem, or is the problem actually in the PC?

Do you have a mate who can lend you his router? Maybe go into town and purchase a new one from a purple shirt shop, test it out, and then return it. (That shop is used to idiots not knowing what they are buying, so just act dumb when you return it and you should get all your money back...)

Good luck

Macabre · 23 Dec 2006 at 15:28

Nah I can't even log in. When I go to the login box, I type in my user and pass then it says:

"Could not connect to the Steam network. This could be a problem with your Internet connection or the Steam servers. Please go to Steampowered.com for more info".

Macabre · 23 Dec 2006 at 22:12

Meant to answer these for you:

Can you surf the Internet in a normal way? Yep, perfect
Can you send email in the normal way? Yep, perfect
Can you use chat clients (ICQ/MSN/Yahoo/Skype)? perfect on msn and xfire
Generally - does the Internet, except for Steam, work perfectly for you? - Yep perfectly. Everything works nicely but Steam, even all my online games.

Have you still got your USB ADSL modem? Install this and then do a test using this. It will confirm to you if it really is your Router that is to the problem, or is the problem actually in the PC?

Don't think so?

I could borrow one but I don't want to disconnect things as the router is located in another room and its extremely awkward and would be very difficult and take a long time.

MAllen · 25 Dec 2006 at 22:37

From the sound of it, it is Steam that is really having the porblem. Have you tried reinstalling Steam? It could just be a borked install?

You could try just deleting that blob(?) file that Steam creates to hold your settings and ID in. (Need to check the FAQs for the name of that).

If everything else is working fine across the Internet, I would be suspicious of Steam itself.

(Ignore my suggestions about the USB modem...)