Associate
This is really helpful, thanks. Would you mind sharing the name of the supplier in Gloucester that you used?I emailed my nearest Steelcase supplier in Gloucester and they asked for a couple of photos of the damage and then passed it on to Steelcase. A couple of emails later and they said they would send the replacement part out to me free of charge.
Today an engineer from Insightful Environments in London turned up with the back piece and fitted it for me, top service from Steelcase. Got my chair back and feels good again, they have also changed the joints so they don't look/feel as flimsy as they were before.
Hoping to avoid finding any unhelpful dealers!