Stolen Parcel - Royal Mail

[anmon]

I preordered the 7 98003XD over a month ago and have been eagerly awaiting its delivery. The order status wasn’t updated until it was marked as delivered today. Unfortunately, I received no prior notice or heads-up about its delivery.

Royal Mail left the parcel outside my flat, snapped a picture, and marked it as delivered. No one knocked on my door or rang my intercom. By the time I checked, the parcel was gone - presumably stolen. Adding to the frustration, Royal Mail’s customer service closes at 3 PM on Saturdays, and I couldn’t contact Overclockers as they don’t operate on weekends.

I’m now out £500, and I’m concerned about my consumer rights. For a high value item like this, I expected a signature to be required or for the parcel to be returned to the depot or seller if delivery failed. As this was sent via Royal Mail 48 Tracked, I believe compensation is capped at £150, which leaves me significantly short.

Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.

 

[cjgardens]

https://help.overclockers.co.uk/hc/en-gb

 

[ED209]

Do couriers have visibility into the contents of parcels? I've had parcels delivered in a similar manner in the past without any issues, but it's interesting that the one time I receive a high-value, limited-availability item, it gets stolen.

My 9800X3D was packaged in a box with bubble wrap and then had a parcel wrapper around it so they should not know what was being delivered.

I would not raise a web note as this can take up to 10 days during busy times for them to reply so give them a call Monday morning, I raised an issue with my GPU via their web note system on the 3rd of Jan and I am still waiting for them to reply\pick it up.

 

[Steeps]

It doesn't leave you short if there's a claim, the retailer is responsible for the method of postage and tracked 48 is still possible with a signature. If the photo shows the parcel next to a closed door then it hasn't been delivered. You can't claim from Royal Mail as its not your account which it was sent with.

 

[Gray2233]

It doesn't leave you short if there's a claim, the retailer is responsible for the method of postage and tracked 48 is still possible with a signature. If the photo shows the parcel next to a closed door then it hasn't been delivered. You can't claim from Royal Mail as its not your account which it was sent with.

Every parcel I have delivered (unless specifically specified otherwise to leave in a "safe space") requires my door to be open for the photograph, that includes Royal Mail, Amazon, and DPD from my experience.

Some other companies will just take a picture of it dumped almost anywhere near to your residence, and it's worse again for those living in flats with communal entrances as the sods will often leave things there without buzzing in.

 

[Joeyuk]

You need to speak to Overclockers who will claim of RM. I work at RM and the standard is delivered to customer with picture of item with door open, left with neighbour or safeplaced. It’s pretty clear cut claim if the door isn’t open but again it’s for Overclockers to deal with not you.

 

[Blackjack Davy]

Every parcel I have delivered (unless specifically specified otherwise to leave in a "safe space") requires my door to be open for the photograph, that includes Royal Mail, Amazon, and DPD from my experience.

Some other companies will just take a picture of it dumped almost anywhere near to your residence, and it's worse again for those living in flats with communal entrances as the sods will often leave things there without buzzing in.

I live in a flat with a communal entrance and this is why you only trust high value items to DPD they hand in person if you're not in they'll redeliver another day. Amazon don't even bother to check if you're in its buzz on the doorbell if you're lucky. Sure a claim can be made with RM but you'd rather have the item in your hands I'm sure

 

[SpellowHouse]

It is the responsibility of the store to ensure that an item is delivered. If the Royal Mail have screwed up, then it is not your responsibility to claim from the Royal Mail it is OCUK's.

If you contact OCUK, they will probably instigate a Royal Mail investigation, but the simple truth is that a photograph on a doorstep is NOT proof of delivery, and OCUK must refund you. In turn the Royal Mail should refund OCUK, and that's only fair, it's truly dumb to leave a package that valuable on a doorstep.

But keep in mind that it is not your responsibility to do anything. This is not your fault.

 

[Feek]

and I couldn’t contact Overclockers as they don’t operate on weekends.

They're open on Saturdays.