Associate
- Joined
- 15 Jun 2012
- Posts
- 200
Hi guys.
I've been on the Virgin Media 30Mb package since october last year and have been experiencing some pretty wierd problems.
Firstly, their Superhub that they give you was just awful. It had barely enough range to punch through to the next room and it never seemed to deliver a constant speed. The connection would fluctuate between slow and just about useable all day - regardless of peak times etc.
I then decided to connect up an old DLink DIR 635 to it and use the Superhub in modem mode. This seemed to solve the problem. The connection was much, much faster and seemed to be more reliable. There were times, however that the connection would cut out altogether and sometimes, the internet would disconnect, but the network would still be visible in Windows etc. but you couldn't connect. This has been happening more recently.
Even stranger, sometimes you can connect to it on one device such as a phone but not on a PC. Usually, turning both the routers off, then the Superhub back on untill it's fully on and THEN turning the Dlink back on fixes it. Sometimes, however, you have to do this multiple times to get it to work. This is less than ideal...
I've been playing with settings on the Dlink for a while and have found that it sometimes picks very high wireless channels when it is set to auto channel scan. Turning off dual band and setting the channel manually to an empty channel (using inSSIDer) seems to help things connect easier. I've also experimented with the various modes (b/g/n/mixed) but I don't know enough about this sort of thing to tell if they are making a difference.
Still, the strange connection cutoffs are happening daily and I don't think it's the Virgin connection. The issues we had with the Superhub, however, have made me think that it might be faulty. I've phoned them several times but just get the usual waffle. They do tend to give you money off the bill every time you complain, though!
All the firmware on both routers is up to date and it's using WPA2 - Personal at the moment. There are 5 people in the house but nobody's ever in, let alone online at once so I don't think the issues are down to overuse.
So, any thoughts as to what might be the cause? Or what I could do to improve the connection? I realise I'm being super vague about what's happening but it's so wierd, it's difficult to explain! I'm at the end of what I know and I've tried everything I could think of. I'd be happy to provide any more information you need.
I thank you first, for reading this massive wall of text, and secondly for any suggestions you might have!
Thanks,
I've been on the Virgin Media 30Mb package since october last year and have been experiencing some pretty wierd problems.
Firstly, their Superhub that they give you was just awful. It had barely enough range to punch through to the next room and it never seemed to deliver a constant speed. The connection would fluctuate between slow and just about useable all day - regardless of peak times etc.
I then decided to connect up an old DLink DIR 635 to it and use the Superhub in modem mode. This seemed to solve the problem. The connection was much, much faster and seemed to be more reliable. There were times, however that the connection would cut out altogether and sometimes, the internet would disconnect, but the network would still be visible in Windows etc. but you couldn't connect. This has been happening more recently.
Even stranger, sometimes you can connect to it on one device such as a phone but not on a PC. Usually, turning both the routers off, then the Superhub back on untill it's fully on and THEN turning the Dlink back on fixes it. Sometimes, however, you have to do this multiple times to get it to work. This is less than ideal...
I've been playing with settings on the Dlink for a while and have found that it sometimes picks very high wireless channels when it is set to auto channel scan. Turning off dual band and setting the channel manually to an empty channel (using inSSIDer) seems to help things connect easier. I've also experimented with the various modes (b/g/n/mixed) but I don't know enough about this sort of thing to tell if they are making a difference.
Still, the strange connection cutoffs are happening daily and I don't think it's the Virgin connection. The issues we had with the Superhub, however, have made me think that it might be faulty. I've phoned them several times but just get the usual waffle. They do tend to give you money off the bill every time you complain, though!
All the firmware on both routers is up to date and it's using WPA2 - Personal at the moment. There are 5 people in the house but nobody's ever in, let alone online at once so I don't think the issues are down to overuse.
So, any thoughts as to what might be the cause? Or what I could do to improve the connection? I realise I'm being super vague about what's happening but it's so wierd, it's difficult to explain! I'm at the end of what I know and I've tried everything I could think of. I'd be happy to provide any more information you need.
I thank you first, for reading this massive wall of text, and secondly for any suggestions you might have!
Thanks,
