Strange printer problem

[dirtydog]

I've had a problem with a Lexmark multi-function printer (printer/scanner/copier) which takes both a black and a colour cartridge. Upon inserting a brand new colour cartridge and closing the machine, the LCD display tells me to insert a colour cartridge - even though I have just done so.

I have removed the plastic strip thing from the connectors and I have inserted it correctly. I have tried removing and re-inserting it several times; all to no avail.

What could be the cause of this error? Is the brand new cartridge faulty, or is the printer itself broken? Is there anything else I can try?

 

[milkinc13]

are the contacts in the printer clean, if not use some kitchen towel to wipe away any ink that may be on there, then retry, if still says same thing it's faulty cartridge so get a rerplacement

 

[dirtydog]

They looked clean but I will give them a clean anyway, just in case. I'm not with the printer at the moment though.