Strange Router switch issue

wizard

wizard

wizard

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My ISP provided me with Eero Pro 6E router. I disconnected my existing router and connected tje Eero. My Pixel 6 and old Nexus 5 connects to it. My iPad does not - tried restart "forget this network" etc without success. I have about 25 devices. Of these about 5 connect to Eero internet but others do not (i.e. Alexa Echo, Alexa Show, doorbell, chime etc. do not). ISP support are foxed as well. Their solution is to reconnect all the devices again - a real pain. I am using the same SSID and the password as the current router.

Connecting back my Orbi mesh, everything works!! I am lost here!
 
Can all the devices see the network but not connect or they can't see the wifi when you use the Eero?
 
What channel is the 2.4GHz frequency running at? Had a similar issue with some of my smart home devices and turns out my Deco kit decided to use channel 12/13 which is not supported by these devices. Try manually setting the Eero to use 1, 6 or 11 and see if that works.
 
Glanza said:
Can all the devices see the network but not connect or they can't see the wifi when you use the Eero?
Click to expand...

Eero picks up 5 and connects with them. Rest of the devices do not respond - e.g. Alexa / Show state"...no internet... doorbell Chime light blinks meaning it cannot connect to the internet.
 
Orcvader said:
What channel is the 2.4GHz frequency running at? Had a similar issue with some of my smart home devices and turns out my Deco kit decided to use channel 12/13 which is not supported by these devices. Try manually setting the Eero to use 1, 6 or 11 and see if that works.
Click to expand...

I don't think one can change the channels in Eero. I guess this is to "simplify" use of the Router. I am baffled that the iPad (on 5Ghz) cannot connect to Eero. I have rebooted the ipad, disabled the connections and retried - it just will not pick up the internet.

My Orbi will let one change 2.4Ghz channels but not the 5Ghz.
 
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wizard said:
I don't think one can change the channels in Eero. I guess this is to "simplify" use of the Router. I am baffled that the iPad (on 5Ghz) cannot connect to Eero. I have rebooted the ipad, disabled the connections and retried - it just will not pick up the internet.

My Orbi will let one change 2.4Ghz channels but not the 5Ghz.
Click to expand...
Can you use a WiFi analyser app to see what channels both the 2.4GHz and 5GHz is currently on?

From the sounds of things the iPad can't see the network at all? What model is it? If it's an older model it perhaps may not like the higher 5GHz channels.

Another thing to consider is perhaps WPA3 causing issues, does the Eero at least offer the option for WPA2 only?
 
Might be the devices that can't see the SSID are too old to see the newer bands, had that happen to a few customers when they upgrade to FTTP and get a new router that doesn't support the older technologies.
 
Orcvader said:
Can you use a WiFi analyser app to see what channels both the 2.4GHz and 5GHz is currently on?

From the sounds of things the iPad can't see the network at all? What model is it? If it's an older model it perhaps may not like the higher 5GHz channels.

Another thing to consider is perhaps WPA3 causing issues, does the Eero at least offer the option for WPA2 only?
Click to expand...

Orcvader said:
Can you use a WiFi analyser app to see what channels both the 2.4GHz and 5GHz is currently on?

From the sounds of things the iPad can't see the network at all? What model is it? If it's an older model it perhaps may not like the higher 5GHz channels.

Another thing to consider is perhaps WPA3 causing issues, does the Eero at least offer the option for WPA2 only?
Click to expand...
2.4Ghz shows range of 6-11 on WiFi Analyzer app 5Ghz is 108
iPad air - it is 5Ghz and connects fine with Orbi
I am on WPA2. WPA3 is off
 
wizard said:
2.4Ghz shows range of 6-11 on WiFi Analyzer app 5Ghz is 108
iPad air - it is 5Ghz and connects fine with Orbi
I am on WPA2. WPA3 is off
Click to expand...
108 does sound like it might be too high, I found 36 - 64 works best compatibility wise. Just remembered maybe channel width could also cause an issue, try 80MHz on 5GHz to see if that helps, assuming the Eero allows you to change this.

As for the 2.4GHz frequency 6 - 11 should be fine, there must be some sort of setting that's preventing the smart home stuff from connecting. Do you know the exact model of the Eero router so we can check a manual?
 
Orcvader said:
108 does sound like it might be too high, I found 36 - 64 works best compatibility wise. Just remembered maybe channel width could also cause an issue, try 80MHz on 5GHz to see if that helps, assuming the Eero allows you to change this.

As for the 2.4GHz frequency 6 - 11 should be fine, there must be some sort of setting that's preventing the smart home stuff from connecting. Do you know the exact model of the Eero router so we can check a manual?
Click to expand...
Eero router does not allow changes to channels. My router is Eero Pro 6E. Strange thing is that the connection issue applies to 2.4 and 5Ghz devices. Also, Eero app has a button which, when pressed, blocks the 5Ghz for 10 minutes - apparently to set up 2.4Ghz devices that have trouble with duel bands. Tried this but it still does not help.
 
Orcvader said:
108 does sound like it might be too high, I found 36 - 64 works best compatibility wise. Just remembered maybe channel width could also cause an issue, try 80MHz on 5GHz to see if that helps, assuming the Eero allows you to change this.

As for the 2.4GHz frequency 6 - 11 should be fine, there must be some sort of setting that's preventing the smart home stuff from connecting. Do you know the exact model of the Eero router so we can check a manual?
Click to expand...

channel 108 is part of the DFS and your Apple device will not connect to a DFS channel, this channel is used for radar and other military system.

en.wikipedia.org

Dynamic frequency selection - Wikipedia

en.wikipedia.org en.wikipedia.org

A quick guide to 5GHz in the UK - Part 2 | DigitalAir Wireless

Part 2 of "A Quick Guide To 5GHz" were we established that there are 3 bands available within the 5GHz spectrum and briefly looked at fundamentals of these bands, the number of channels they each offer and some basic rules you need to abide by when using them.
www.digitalairwireless.com www.digitalairwireless.com
 
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jfish said:
channel 108 is part of the DFS and your Apple device will not connect to a DFS channel, this channel is used for radar and other military system.

en.wikipedia.org

Dynamic frequency selection - Wikipedia

en.wikipedia.org en.wikipedia.org

A quick guide to 5GHz in the UK - Part 2 | DigitalAir Wireless

Part 2 of "A Quick Guide To 5GHz" were we established that there are 3 bands available within the 5GHz spectrum and briefly looked at fundamentals of these bands, the number of channels they each offer and some basic rules you need to abide by when using them.
www.digitalairwireless.com www.digitalairwireless.com
Click to expand...
52 - 64 is also DFS but I haven't had issues with family/friend's iOS devices connecting to it at home, and at work we use 104 (the lower bands is congested around the office area), again no issues with iPhones.

For OP I have a feeling the iPad Air model they have just simply doesn't support anything in the band B range. Best option is to probably get their own router where they have more control over the WiFi settings.
 
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jfish said:
channel 108 is part of the DFS and your Apple device will not connect to a DFS channel, this channel is used for radar and other military system.

en.wikipedia.org

Dynamic frequency selection - Wikipedia

en.wikipedia.org en.wikipedia.org

A quick guide to 5GHz in the UK - Part 2 | DigitalAir Wireless

Part 2 of "A Quick Guide To 5GHz" were we established that there are 3 bands available within the 5GHz spectrum and briefly looked at fundamentals of these bands, the number of channels they each offer and some basic rules you need to abide by when using them.
www.digitalairwireless.com www.digitalairwireless.com
Click to expand...

Not really. Orbi operates on 108 and my iPad air 2 connects to it and provides internet.
 
wizard said:
Not really. Orbi operates on 108 and my iPad air 2 connects to it and provides internet.
Click to expand...

Just heard from TP-Link Support. My 4 TP-link products do not link to the new router. Their explanation is that "The smart plugs won't connect to the new gateway router as their IP addresses are still bound to your old router even if using the same wireless credentials with your new network."

Is this possible? I have not come across this before.
 
wizard said:
Just heard from TP-Link Support. My 4 TP-link products do not link to the new router. Their explanation is that "The smart plugs won't connect to the new gateway router as their IP addresses are still bound to your old router even if using the same wireless credentials with your new network."

Is this possible? I have not come across this before.
Click to expand...

What products are they exactly? If it's wifi extenders then it could be trying to look for a certain MAC address on the router to avoid accidentally connecting to itself or another extender, if the wifi name is the same. If Deco mesh, I haven't had any issues swapping the router while the Decos are in access point mode.
 
Orcvader said:
What products are they exactly? If it's wifi extenders then it could be trying to look for a certain MAC address on the router to avoid accidentally connecting to itself or another extender, if the wifi name is the same. If Deco mesh, I haven't had any issues swapping the router while the Decos are in access point mode.
Click to expand...
They are all smart switches. Router is Eero 6E
 
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