Strange video problem

wez130 · 21 Aug 2019 at 07:54

I've recently started having an issue, where if i play a video from one source, i.e Youtube, it plays as it should, then, if i try playing a video from another source, in this case, a video on my hard drive, the video starts playing at literally 2 FPS and the only way to fix it is to reboot.

Anyone had this issue before? Any fixes. Asus Strix Z370 / 32gb RAM / 1080TI ROG / 512gb Samsung 960 EVO

Steveocee · 21 Aug 2019 at 09:26

What are you using to play the video back?

labcoattech · 21 Aug 2019 at 09:45

Is it the Youtube video that slows down or the video being played from your hard drive?

wez130 · 23 Aug 2019 at 00:46

Steveocee said:
What are you using to play the video back?

It doesn't matter, it's either VLC or Windoes video player i think, it's also on Youtube videos or facebook videos.

labcoattech said:
Is it the Youtube video that slows down or the video being played from your hard drive?

Both

wez130 · 23 Aug 2019 at 00:46

Yesterday it happened after i came out of playing GTAV

Steveocee · 23 Aug 2019 at 08:47

Don't hate me for asking. The monitor is plugged into the graphics card not the onboard?

wez130 · 23 Aug 2019 at 10:16

Steveocee said:
Don't hate me for asking. The monitor is plugged into the graphics card not the onboard?

Of course, display port, not HDMI straight into 1080ti

labcoattech · 23 Aug 2019 at 10:21

Do you have any video capture software installed on your machine?

You could try booting from a Linux live environment and then testing?

wez130 · 23 Aug 2019 at 11:25

labcoattech said:
Do you have any video capture software installed on your machine?

You could try booting from a Linux live environment and then testing?

No

I've just been watching something on 4OD, worked perfect for about half an hour, then suddenly started stuttering

Frustrating AF!

Edit. I was watching on firefox, tried again on Crhrome, exactly the same

an0nym0us · 23 Aug 2019 at 14:44

Try what labcoattech suggested, booting from a Linux live USB stick to see if problem persists.

wez130 · 25 Aug 2019 at 09:09

Another update to this, it's not just video, it's audio too, again, online and local files.

an0nym0us · 25 Aug 2019 at 09:16

Even when booting from a Linux live USB stick?

Journey · 25 Aug 2019 at 17:46

Why not open up task manager and look at what your hardware is doing?

wez130 · 26 Aug 2019 at 09:26

Journey said:
Why not open up task manager and look at what your hardware is doing?

I've just done this and i've found the source of the problem. It was stuttering as it has been, so i closed the 'audiodg.exe' process and it started working properly, however, about 15 minutes later, it started doing it again, so i closed it again and it fixed it again. Need to find a permanent fix though. Any suggestions?

Journey · 26 Aug 2019 at 09:32

You could
https://support.lenovo.com/gb/en/solutions/ht069905

wez130 · 27 Aug 2019 at 00:57

I'll give that a whirl and see how it goes. Will report back later.

sideways14a · 27 Aug 2019 at 01:23

Could be a codec issue.
Download the k-lite codec pack and reinstall the lot of them. might be the issue.

wez130 · 28 Aug 2019 at 01:54

What Journey suggested seems to have fixed it, i never had any issues yesterday after doing that, and i watched a few tv episodes on and offline.

Steveocee · 28 Aug 2019 at 10:43

sideways14a said:
Could be a codec issue.
Download the k-lite codec pack and reinstall the lot of them. might be the issue.

This is rarely a fix for anything. All it does is plonk a load of un-needed codecs onto your PC which could mess up other programs. If you need a codec, always download the one you want.