Stuck pixels

Erich Kriegler · 5 Jun 2012 at 10:01

I bought a new monitor from here a couple of days ago and there is a stuck pink pixel and also a stuck/dead sub-pixel.

I've tried the rubbing and tapping methods and they won't go away do you think I could swap it?

Nightglow · 5 Jun 2012 at 10:39

Distance Selling Regulations 2000, OcUK offer every consumer an extended 14 day satisfaction guarantee.

So you could return it for a replacement.

derv · 5 Jun 2012 at 11:28

DSR it, however you will have to pay for the return postage.

wkingsnorth · 5 Jun 2012 at 11:47

DSR = Every online retailer has to accept a return within 28 days if notified within 7 days of receiving. Because OcUK are awesome, they've upped theirs to 14 days

Erich Kriegler · 5 Jun 2012 at 11:54

Which company should I use to return it, or will OCuk be able to arrange someone to come and pick it up if I pay for it?

derv · 5 Jun 2012 at 14:36

OCUK will only collect if the monitor is faulty. If you are returning under DSR you will need to arrange the courier. I would recommend Parcelforce because they will insure monitors. Most couriers state that that computer monitors are not covered so be careful who you choose.

kh85 · 7 Jun 2012 at 14:19

kcon1 said:
I bought a new monitor from here a couple of days ago and there is a stuck pink pixel and also a stuck/dead sub-pixel. I've tried the rubbing and tapping methods and they won't go away do you think I could swap it?

http://udpix.free.fr/

Try installing this and see if it can do anything

Erich Kriegler · 8 Jun 2012 at 21:39

kh85 said:
http://udpix.free.fr/

Try installing this and see if it can do anything

I've tried that a bit, but it hasn't worked. how long would you leave it on for?

BarKeep · 8 Jun 2012 at 23:26

Which monitor is it please?

Erich Kriegler · 10 Jun 2012 at 14:46

It's this one: Iiyama ProLite E2208HDD 22" Widescreen LCD Monitor

http://www.overclockers.co.uk/showproduct.php?prodid=MO-058-IY

BarKeep · 10 Jun 2012 at 15:26

That's a coincidence, I have one of those on our study PC. It has no pixel faults. If it were mine I would return it under DSR.

Erich Kriegler · 10 Jun 2012 at 16:37

BarKeep said:
That's a coincidence, I have one of those on our study PC. It has no pixel faults. If it were mine I would return it under DSR.

I think I will do I'm just struggling to find a courier that will insure it.

derv · 12 Jun 2012 at 20:05

ParcelForce will insure it. Using code QDJP will give you 15% off but it runs out tonight.

du5t · 12 Jun 2012 at 21:02

kcon1 said:
I think I will do I'm just struggling to find a courier that will insure it.

I always book parcels via parcel2go
Great service!

derv · 13 Jun 2012 at 11:55

du5t said:
I always book parcels via parcel2go
Great service!

For most things they are fine, but they generally do not insure monitors if you read the T&Cs.